101: Jay Baer – Why You Should Hug Your Haters

Feb 25, 2016

Jay Baer, a renowned marketing keynote speaker and best-selling author, shares his journey from corporate life to entrepreneurship, inspired by a friend's health crisis. He discusses the importance of embracing customer feedback and proposes the concept of 'hugging your haters' to improve retention and profitability. Additionally, Jay offers insights on achieving sustained excellence by honing unique skills and emphasizes the transformative power of risk-taking and adaptability in business.

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INSIGHT

Focus Defines Excellence

Sustained excellence requires boiling down your skill set to what you're uniquely qualified to do.
Removing non-essential tasks every year helps focus on core strengths and improves performance.

ADVICE

Hustle by Calling Everyone

When starting a business, call everyone you know personally to find initial clients.
Hustle with consistent outreach can secure clients and establish profitability quickly.

ADVICE

Build Virtual Teams with Contractors

Build virtual teams by hiring contractors who run their own businesses.
This ensures team members know entrepreneurship, reducing the need to teach foundational skills.

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Episode 101: Jay Baer – Why You Should Hug Your Haters

I am a huge Jay Baer fan… Having the opportunity to speak with him for this episode was a huge thrill for me. He has an energy and excitement in his voice that moves people. He’s also willing to be vulnerable and share details about really tough moments in his life. You’ll hear it throughout this episode. I loved having Jay on the show.

Jay Baer is The world’s most inspirational marketing and customer service keynote speaker.

He helps businesspeople fundamentally rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned. He’s An experienced pro, having given hundreds of insightful, humorous presentations world-wide to audiences as large as 10,000. He’s also a New York Times best-selling author of five books and

an advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500.

Episode 101: Jay Baer – Why You Should Hug Your Haters

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The Learning Leader Show

“There Is No Such Thing As A Customer Who Is Over-Informed”

In This Episode, You Will Learn:

Boiling down your skill set, understanding what you’re great at and auditing those behaviors leads to sustained excellence
The influence of Jim Collins and “Good To Great” on Jay
The reason for dramatically quitting his job and going at it on his own (heart-breaking story)
After quitting his job, he called 300 people he knew to prospect for his new business
Building virtual teams successfully… How it’s done
Mastering a new skill
Why you should answer every customer complaint
Why you shouldn’t set goals
The importance of coaching… Even if you’re already world class at it
Why speeches should be tweetable
How to measure effort
Being a learning leader means you make it mandatory that the culture is full of continuous improvement

“The Most Over-Rated Thing In The World Is Praise”

Continue Learning:

Go To: JayBaer.com
See why over 193,000 people follow Jay on Twitter: @jaybaer
Read: Hug Your Haters
To Follow Me on Twitter: @RyanHawk12