HBR On Leadership

Why Storytelling Matters When Changing Company Culture

125 snips
Mar 4, 2026
Jay Barney, a professor of organizational culture and strategy, explains how authentic, memorable stories rewrite old company narratives. He discusses why actions, not announcements, create culture-changing stories. He covers theatrical leader gestures, the need for both business case and emotional appeal, how stories spread, and challenges like remote work to storytelling.
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ANECDOTE

CEO Took A Call Center Call And Flipped The Hierarchy

  • Jay Barney recounts Manuel Amarim at Telesp calling the helpline and then inviting the junior call-center worker into an executive meeting.
  • The CEO suspended sales until a plan from the call-center staff fixed 14 missing support items, flipping hierarchy and proving customer-first change.
INSIGHT

Actions Create Stories That Replace Old Culture

  • Successful culture change starts with action, not announcements, because actions create stories employees share.
  • Leaders must behave inconsistently with the old culture so authentic stories emerge and replace prior narratives.
ADVICE

Be The Authentic Star Of Your Culture Stories

  • Do build stories that are authentic to your personal values and strategic understanding, because employees detect hypocrisy immediately.
  • Star in those stories as a leader by modeling the new behavior; culture change begins at the top and must be genuine.
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