HBR On Leadership How to Bridge Generational Gaps on Your Team
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Jan 15, 2025 Lindsey Pollak, a workplace expert and author of "The Remix: How to Lead and Succeed in the Multigenerational Workplace," shares invaluable insights on managing a diverse workforce. She discusses the complexities of leading older employees and engaging them with new technologies. Pollak offers practical strategies for building trust, fostering open communication, and understanding individual motivations across generations. Her anecdotes highlight the importance of personalized communication and teamwork in creating a cohesive and effective work environment.
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Prioritize Individual Relationships
- Spend one-on-one time with each team member, especially at the beginning.
- This helps build individual relationships and address any discomfort from the promotion.
Value Older Workers' Experience
- Treat older, more experienced team members as partners.
- Actively seek their input on team decisions, particularly communication and meeting styles.
Explain the "Why"
- When implementing new tools or processes, explain the reasoning behind your choices.
- This helps gain buy-in and reduces skepticism, especially among those wary of fads.
