Topline The 13 AI Agents Inside a $90 Billion Machine
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Jan 11, 2026 Pablo Dominguez, Operating Partner at Insight Partners, shares his insights from over 20 years in sales operations. He reveals how 'Dylan,' a system of 13 AI agents, has revolutionized due diligence, slashing processing time from 35 to just 14 hours. Pablo discusses the common pitfalls in AI initiatives, stressing the importance of strategy and buy-in. He also dives into future trends like the decline of traditional CRM and the potential exit of Sam Altman from OpenAI, making bold predictions for 2026 that are sure to spark interest.
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Allocate Time And Build Cross-Functional Teams
- Allocate focused time to build agent systems and pick people with domain context and technical literacy.
- Partner closely with IT and legal to respect boundaries and avoid risky 'break glass' approaches.
Build Fluency And An AI Task Force
- Invest in AI fluency across the organization before large rollouts and create a central pod to help teams.
- Use internal summits and training to raise baseline competency and crowdsource use cases.
Design Rules To Stop Hallucinations
- Prevent hallucinations by giving agents strict instructions and limiting them to returning only verifiable facts.
- Design explicit QA and rule checks so agents say 'I do not have an answer' rather than invent numbers.