Business Velocity - The Five Facets of Business™ Podcast Case Study #5: "We Hired Great People...And it Still Didn't Fix It" with Hannah and Dave
Apr 13, 2026
A breakdown of why top talent alone did not solve a fast-growing firm's problems. Short takes on the mismatch between experience and fit, and the need for clear onboarding and repeatable processes. Practical talk about balancing builders with maintainers and diagnosing whether issues are systems or people. Concrete fixes include templates, centralized processes, and regular performance rhythms.
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Fix The System Before Hiring
- The system is usually designed to produce the results it currently gets.
- Dave argues diagnose the system first, then hire only for gaps the system can't solve.
Create Onboarding And Templates First
- Build onboarding, documented processes, and a repeatable delivery approach before expecting new hires to perform.
- Hannah recommends templates even for custom work so new consultants know how to scope and deliver.
Experience Versus Repeatable Performance
- Experience alone doesn't equal high performance and brings diverse mental models that create inconsistency.
- Dave warns many hires are "big dog operators" who solve fires but won't institutionalize processes.