
Service Design Show Can design make government services human centered again / Jeneanne Rae / Episode #55
Aug 9, 2018
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 2min
IDO: A Pioneer in the Design Field
01:47 • 2min
The State of Design in the Government Space
03:21 • 4min
The Importance of Human-Centered Design in Government
07:04 • 2min
The Differences Between the Federal and the Commercial Sectors in Design
09:16 • 2min
The Value of Design in Government Agencies
11:39 • 3min
The Importance of Design in the Government
14:16 • 2min
The Importance of Putting Users at the Center of the Problem
16:01 • 2min
The Impact of Legacy Systems on Government Services
17:40 • 2min
The Design Value Index
19:32 • 2min
The Challenges of Design Transformation
21:25 • 2min
The Challenges of Procurement in the Government Environment
23:23 • 4min
The Challenges of the Future
27:35 • 2min
How to Spread the Use of Service Design in the Government
29:23 • 4min
