
Barron's Advisor Dr. Daniel Crosby: The Psychology of Client Decision-Making Explained
Jun 17, 2025
Daniel Crosby, Chief Behavioral Officer at Orion Advisor Solutions and author of 'The Soul of Wealth', dives into the emotional landscape of finance. He discusses how fear and bias influence clients' decisions and offers strategies to build rapport. Crosby highlights the role of 'useful delusions' in aligning investments with clients' emotional needs. He also examines the impact of social media on mental health and financial well-being, urging mindful consumption. Finally, he reflects on bridging material wealth with true personal significance, shifting the focus from accumulation to meaningful relationships.
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Pause Decisions During Emotion
- Avoid making financial decisions when feeling strong emotions like anger or fear.
- 'Sleeping on it' for 36 to 48 hours helps prevent impulsive money decisions.
Try It On, Then Reflect
- Make a preliminary decision, then sleep on it to better gauge your intuition.
- Trying on a decision mentally reduces rumination and aids clarity.
Brain Wiring Hinders Investing
- Humans are wired for certainty and tribal cooperation, not for uncertainty and long-term investing.
- Peer influence can even alter basic sensory perceptions, complicating objective decision-making.













