Lauren Hakala knew her path would be different the moment she heard a colleague gush about an incoming deal. They were having wine after work, and while the woman talked excitedly about her next deal, Lauren realized something crucial: she'd never felt that way about her own work, so it was time to find a different path.

In this episode of Lawyers Who Learn, host David Schnurman explores how Lauren transformed six years of corporate law experience at Cleary Gottlieb into a career helping law firm leaders manage their talent programs. As Senior Director of Global Learning at Reed Smith, she leads a 15-person team supporting lawyers across 30+ offices worldwide, designing programs on legal skills, business development, financial acumen, and leadership skills. Her journey included a pivotal stop at Practical Law during its US launch, where she worked alongside future legal innovators before Paul, Weiss took a chance on her, hiring her to make a pivot into professional development for its global transactional groups.

Lauren introduces her "near pizza" concept: the difference between waiting in line with friends for the perfect slice versus pressing a button for delivery. Both get you pizza, but only one creates a meaningful experience. As GenAI makes legal work more efficient, she challenges the profession to preserve the friction that gives learning meaning—the stories, emotions, and human connections that build trust and that no algorithm can replace. Her approach uses technology to handle the basics so people can focus on what truly matters.

Beyond her current role, Lauren spent over two years managing week-long Harvard Law Executive Training programs at her previous firm, learning strategy and financial literacy alongside lawyers. She's also accidentally met every New York City mayor since Giuliani, including her Park Slope neighbor Bill de Blasio.

#113 The Pizza Philosophy - The Role of Productive Friction in an Efficient World