Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast

G2 data: 1/2 of global software buyers now start search on AI chatbots instead of Google

Feb 9, 2026
Tim Sanders, Chief Innovation Officer at G2 and longtime search veteran, shares how AI chatbots now start half of global software searches. He discusses the shift from reference to inference, why verified review data matters for AI citations, the rise of recent rich reviews and video transcripts, and how companies must rethink visibility for an LLM-first buying world.
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
INSIGHT

Buyers Prefer AI Chat Over Google

  • B2B buyers are shifting from reference-based Google searches to inference-driven AI chat shortlists.
  • Tim Sanders reports half of enterprise software buyers now start with AI chat instead of Google, accelerating purchase cognition.
INSIGHT

Reference To Inference Shift

  • Buyers moved from 'reference' (manual Google research) to 'inference' where AI synthesizes shortlists for them.
  • That one-shot inference reduces shortlist time from hours or days to minutes, changing cognitive progress in buying.
ADVICE

Cut Hallucinations With Better Prompts

  • Reduce hallucinations by providing more context and better prompts instead of relying solely on model improvements.
  • Train humans to craft structured prompts and use adversarial checks to lower confident errors in AI outputs.
Get the Snipd Podcast app to discover more snips from this episode
Get the app