Boundless Life Negotiation, Communication & Body Language Tactics To Upgrade Your Life & Relationships, With Former FBI Negotiator Chris Voss.
4Runner Deal
- Chris Voss got a great deal on a Toyota 4Runner by using tactical empathy.
- He made a low initial offer and stuck to it, getting the dealer to lower their price.
Tactical Empathy Defined
- Tactical empathy involves understanding the other person's perspective, not agreeing with it.
- Recognizing our default negative wiring helps us understand and address others' negativity.
Accusation Audit
- Use the 'accusation audit' to preempt negative assumptions.
- State potential accusations directly without denial to disarm the other party.
Envision a situation, whether in your personal life or professional endeavors, where you were eager to negotiate effectively but fell short, leaving all parties involved feeling dissatisfied.
Now, reimagine that same scenario with the benefit of training from a former FBI lead negotiator. How might that conversation have unfolded differently, leading to a more successful outcome for everyone?
Today's guest, Chris Voss, is a renowned author, dynamic speaker, and expert in the art of negotiation. Using captivating stories, insights, and useful tips for business and everyday life, he guides those who want to improve their negotiation skills. Chris has lectured on negotiation at business schools across the country and has been seen on ABC, CBS, CNN, and Fox News. Chris has also been featured in Forbes, TIME, Fast Company, and Inc.
During his tenure from 1986 to 2000, Chris served as a member of the New York City Joint Terrorism Task Force. His responsibilities included investigating the 1993 World Trade Center bombing, monitoring the New York City landmark bomb plot, and serving as the "co-case agent" during the investigation of the 1996 TWA Flight 800 explosion.
Chris spent 24 years working in the FBI Crisis Negotiation Unit and was the FBI's chief international hostage and kidnapping negotiator from 2003 to 2007.
After retiring from the FBI in 2007, Chris founded The Black Swan Group, a consultancy and training firm specializing in negotiation skills. His experiences have led him to share his knowledge as an adjunct professor at Georgetown University's McDonough School of Business and as a lecturer at the Marshall School of Business at the University of Southern California. He is also a co-author of the book Never Split The Difference, which challenges traditional negotiation strategies. His other written works include The Full Fee Agent and Empathy and Understanding In Business. As a leading authority in negotiation tactics and strategies, he created and narrated a MasterClass, "The Art of Negotiation," in 2019.
Enhancing your negotiation skills can lead to better outcomes, stronger relationships, and increased effectiveness in various situations. So, if you're ready to completely transform your negotiation approach, join me and Chris as we uncover the secrets behind tactical empathy, mirroring, labeling, and other strategies that can revolutionize your negotiations.
For the full show notes, visit: https://bengreenfieldlife.com/neversplit
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