Bridging Policy Gaps in AI-Enabled Consumer Finance

Kelvin Chen, Senior Executive Vice President and Head of Policy at the Consumer Bankers Association, joins RegFi co-hosts Jerry Buckley and Caroline Stapleton to discuss CBA's recent white paper on agentic AI and its implications for consumer payments and financial regulation. The conversation focuses on how existing frameworks like the Electronic Fund Transfer Act and Regulation E apply in an AI-enabled environment, where gaps may emerge around authorization and liability, and how the broader $18.8 trillion consumer finance industry could approach integrating existing consumer protections into an agentic AI environment.

Links:

• Consumer Bankers Association
• Agentic AI Payments: Navigating Consumer Protection, Innovation, and Regulatory Frameworks (Whitepaper)
• Orrick Financial & Fintech Advisory
• RegFiPodcast.com