Cloud Wars Live with Bob Evans AI Meets Reality: JLL’s Carlin Power on AI Training, Business Focus, and Governance
Dec 16, 2025
Carlin Power, Global Head of AI Product Engagement at JLL, helps bring AI into commercial real estate operations. She discusses building an internal GPT, model choices, encryption and governance. She explains scaling AI to 110,000 employees with training, engagement and citizen development. She outlines JLL’s three-part AI strategy and how to prepare people with role-specific programs.
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AI As Daily Life Co-Pilot
- Carlin Power uses ChatGPT and Claude as her personal "new Google" for everyday tasks and home projects.
- She and her husband use ChatGPT voice to choose restaurants and avoid debating dinner options.
Ring-Fence Models With Internal UIs
- Build an internal GPT UI that rings-fences external models and balances speed with governance.
- Encrypt conversations and create responsible-use guidelines to protect company and client IP.
Prioritize Change Management Spending
- Overspend on change management and engagement to achieve broad adoption with limited budget.
- Use product marketing, communications, training, and support to scale usage across the firm.