Agentic How AI Agents Cut Insurance Costs By 90% | Agentic EP 06
9 snips
Jan 16, 2025 
Tushar Nair, CTO and co-founder of Harper, ex-Goldman software engineer who builds reliable agentic systems. Dakotah Rice, CEO and co-founder, ex-investment banker turning AI-native brokerage operator. They discuss using agentic AI and voice AI to run insurance workflows at one-tenth the staff, pivoting from selling tools to running a brokerage, and targeting the $85B E&S market with high-margin, automated services.
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Sell Outcomes, Not Tools
- Don't sell AI tooling first; sell outcomes or become the operator.
- Dakotah Rice found agencies refused to pay for software but would pay for commission-equivalent outcomes.
Pivot From BPO To Licensed Brokerage
- Harper initially served ten agencies but realized scaling the BPO required duplicative people per client.
- They pivoted to become a licensed brokerage to own data, processes, and margins directly.
Context And Evals Are Agent Fuel
- Context is the fuel for reliable agent decision-making, so capture and orchestrate it.
- Tushar Nair emphasizes observability, evals, and human feedback to create a self-healing agent flywheel.