The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 544: People, Process and Product: A Product Leader's First 90 Days with Notion CPO Madhu Muthukumar
Apr 6, 2022
In this engaging discussion, Madhu Muthukumar, CPO at Notion with a rich background from Twitter, Oculus, and Robinhood, dives into the crucial first 90 days for product leaders. He shares insights on navigating expectations and the stark reality new leaders face, emphasizing the importance of communication and team alignment. Madhu also discusses strategies for collaboration and accountability, as well as how to enhance customer satisfaction through product-led approaches. His anecdotes make for an informative yet enjoyable listen!
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Close the Gap
- Close the gap between reality and expectations by communicating clearly and proactively.
- Listen actively to understand stakeholders' expectations and address potential disconnects.
Seek External Input
- Ask others what they expect from your role to identify disconnects and hidden expectations.
- Use this information to address misalignments and create a shared understanding.
Overuse of Authority
- A new leader made rapid changes, relying heavily on authority, leading to team unhappiness and departures.
- While change is sometimes necessary, it's crucial to balance speed with team buy-in.