This is Fine! A podcast about resilience engineering and software Outsourcing and Resilience
16 snips
Feb 12, 2026 They debate outsourcing software and the risks of partial handoffs versus full ownership. They explore how trust, in-person time, and clear agency shape reliable operations. They riff on outsourcing everyday tasks, construction trade adaptations, and cultural practices like servant leadership and joint retrospectives.
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Power Shapes Operational Expectations
- The Google SRE model works because SRE can throw a service back to dev, creating expectations about operability.
- That conditional power shapes developer behavior and aligns incentives across silos.
Going To Bangalore Changed Ownership
- Clint traveled to Bangalore and found the core problem was lack of agency, not just missing knowledge.
- He handed full ownership to the Bangalore team and saw improved results within a month.
Assign Clear Ownership And Decision Rights
- Give clear agency: assign full ownership and decision rights rather than split responsibilities.
- Tell teams what to own and trust them to act without asking permission.
