Question: outsourced teams, blame, and reliability

Colette mentioned Menlo Innovations https://menloinnovations.com/ and Atomic Object https://atomicobject.com/ who both build custom software for folks. The CEO of Menlo is Richard Sheridan who wrote Joy, Inc. - https://bookshop.org/p/books/joy-inc-how-we-built-a-workplace-people-love-richard-sheridan/7677689?ean=9781591847120&next=t

Chad Todd’s thesis on Handovers in Software Operations is worth a read: https://lup.lub.lu.se/luur/download?func=downloadFile&recordOId=9076274&fileOId=9076276

Clint refers to Zingerman’s and their servant leadership model, one of Colette’s favorite places to learn about leadership from. If you want to know more, go to https://www.zingtrain.com/ and in particular, read https://shop.zingtrain.com/products/a-lapsed-anarchists-approach-to-being-a-better-leader