Letting & Estate Agent Podcast How well do you know your Tenancy Agreements? - Ep. 2488
Mar 5, 2026
Grace Milham, group operations director and compliance specialist in the property franchise sector, explains why tenancy agreements matter. She highlights how many letting professionals overlook key clauses. Practical talk on training, tailoring agreements and protecting clients and careers.
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Agents Often Ignore Their Tenancy Agreements
- Letting agents often don't know what's in their tenancy agreements and treat them as someone else's problem.
- Grace Milham stresses this is surprising because lettings is about granting people the right to live in a home, so agents must understand the agreement's content.
Learn And Customize Your Tenancy Agreement
- Do learn your tenancy agreement and terms of business so you can answer questions and tailor clauses to specific situations.
- Grace runs an education drive and requires agents to accept the discipline of knowing and customizing agreements for clients.
Treat Agreements Like Core Professional Documents
- Try to treat tenancy agreements with the same discipline as terms of business and ensure all agents understand them.
- Grace and Christopher note many agents also don't know their terms of business, highlighting a wider compliance gap to fix.