CX Passport The one with the war in Ukraine and CX - Anastasia Vladychynska - Greatest Hits E255
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Why would customer experience matter during a war?
This week’s CX Passport is a Greatest Hits episode from earlier in the show’s history.
A scheduled guest from Israel needed to postpone recording due to the current conflict in the region. That moment prompted a return to this conversation with Ukrainian CX consultant Anastasia Vladychynska about what customer experience looks like during war.
It’s a difficult topic... but an important one.
In this episode, Anastasia shares how Ukrainian companies continued serving customers during the war and why the organizations that survived were the ones that had already built strong cultures and real relationships with employees, customers, and vendors.
Moments of extreme crisis reveal what companies truly believe about their people and their customers.
Insights From This Episode
• A crisis exposes a company’s true values
• Strong employee relationships help companies survive
• Vendor relationships can determine whether a business continues operating
• Respect and culture create resilience in crisis
• “Stop doing CX until you change your company”
CHAPTERS
00:00 Why this Greatest Hits episode is being shared
01:42 Welcome to CX Passport
02:06 Introducing Anastasia Vladychynska
04:11 Does CX matter during war?
05:58 Culture as the foundation for resilience
09:22 How to “war-proof” your company
15:30 The resilience of Ukrainian businesses
18:31 The beauty and culture of Ukraine
22:08 First Class Lounge
25:18 “Stop doing CX until you change your company”
Guest Links
LinkedIn https://www.linkedin.com/in/anastasia-vladychynska-622443a/
Facebook https://www.facebook.com/nastya.vladychynska
YouTube https://www.youtube.com/channel/UCXXOYKyGpkngUYvn1hqyXKQ
Listen: https://www.cxpassport.com
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I'm Rick Denton and I believe the best meals are served outside and require a passport.
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