Making Media The Secrets of Powerful Speaking and Listening with Julian Treasure - [Making Media, EP.17]
Listening Is a Unique Skill
- To listen well, remember that listening is a skill, not just hearing.
- Understand that everyone listens through unique filters shaped by culture, language, and mood.
Master Listening with RASA Technique
- Use RASA: Receive, Appreciate, Summarize, Ask to enhance conversations.
- Summarizing and validating what others say builds better understanding and rapport.
Use Contracts to Secure Listening
- Make communication contracts by asking for dedicated time to speak.
- This builds respect, ensures attention, and prevents interruptions.
Julian Treasure is an expert in communication and one of the most powerful speakers in the world. How do I know that? He has the sixth most watched TED talk ever given and all of his TED appearances combined have over 135 million views. When he speaks, people listen. And that’s the crux of what he teaches. Speaking and listening are fundamental skills in our lives and careers but very few people ever practice them. We don’t teach them in school or business, yet we rely on our voice and ears day-in-day out to effect changes we want to see. In our conversation, we first talk about the lost art of listening and speaking before getting tactical about how to improve both of those skills. We also discuss the long list of invisible reasons we should spend more time thinking about sound. After our conversation, I debrief Julian’s lessons and insights with Matt. Please enjoy this masterclass on communication.
Julian's books: How to be Heard and Sound Business
For the full show notes, transcript, and links to the best content to learn more, check out the episode page here.
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Show Notes
(00:03:11) - (First question) - His thoughts on the importance of speaking and listening
(00:04:18) - Reclaiming Conversation and Alone Together by Sherry Turkle
(00:12:50) - How to listen well
(00:17:46) - Transforming communication by realizing that everyone listens differently
(00:17:55) - His TED talks: How to speak so that people will listen and 5 Ways to listen better
(00:20:35) - All about his RASA exercise (Receive, Appreciate, Summarize, Ask)
(00:23:07) - Why he emphasizes reflection and validation
(00:24:56) - How to get difficult or impatient people to listen
(00:26:17) - How to become a great speaker
(00:30:44) - Techniques and tips to become a more effective speaker
(00:36:25) - The invisible ways noise and sound shape our lives
(00:43:20) - The cost of noise in the workplace caused by open-plan architecture
(00:48:11) - Investing in quality headphones and tips to avoid hearing damage
(00:57:39) - Debrief