NARPM Radio Lessons in Leadership: Building a Stronger Property Management Business
Feb 5, 2025
Brian Birdy, CEO of PMI Birdy Properties and past president of NARPM, shares his wealth of experience in property management and leadership. He discusses empowering teams through ownership and setting bold goals to combat rising vacancy rates. Birdy emphasizes the significance of guarantees in building trust with clients, drawing parallels with successful companies. He also delves into managing family business dynamics and highlights the importance of defining roles for sustainable success. Listeners can expect actionable insights and a touch of humor throughout the conversation.
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Make Time for NARPM
- Make time for NARPM, even if you're busy, to improve your business and leadership.
- Getting designations helps you analyze your business and identify areas for improvement.
Power of Guarantees
- Differentiate your business with guarantees to alleviate customer fears.
- Guarantees can make your business more attractive than competing on price.
Creating Guarantees
- Create guarantees based on what you already do or can easily implement.
- Start by identifying what you're already implicitly guaranteeing.