21 Hats Podcast

Best of: A Punk Rocker’s Guide to Building a Business

Sep 2, 2025
Join Jenelle Etzel, a former punk rocker turned CEO of Living Room Realty, and Shawn Busse, CEO of Kinesis, as they explore the unusual paths to entrepreneurship. Jenelle shares her journey from living in a van to leading a successful real estate agency, emphasizing the importance of community and storytelling in building a brand. They discuss how creative backgrounds can enhance business strategies and tackle current real estate challenges. This engaging conversation is a tribute to the power of unconventional experiences in driving successful enterprises.
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ADVICE

Anticipate Agents' Unpredictable Needs

  • Support agents operationally like a country club: anticipate their unpredictable schedules and urgent service needs.
  • Ensure staff treats agents as members who may require after-hours or emergency assistance.
INSIGHT

Perception Outpaces Operational Scale

  • A small company can look big publicly if it sells lots of real estate, creating outsized public expectations.
  • That mismatch strains a small staff required to deliver large-company public-facing results.
ADVICE

Use Membership And Culture To Attract Producers

  • Charge membership fees and provide high-quality brand, community, and marketing to attract and retain top-producing agents.
  • Offer an environment where less experienced agents can emulate best practices and scale production quickly.
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