S1E12 Part 1 AUDIO Josh Dulberger On Building AI Inside Zoom

FINALLY! A new (old) episode of Corporate Underpants has dropped! This is a two parter with Josh Dulberger. Part one is the story of what happened when AI “showed up” at Zoom. Spoiler alert: it didn’t show up as a clear opportunity. It showed up as noise.

Josh was leading AI product work at Zoom when suddenly everyone had an idea, a request, or a question. Slack filled up. None of it connected. It was the organization trying to react to something it didn’t understand yet.

What followed wasn’t a clean strategy process. It was sorting through fragments. Figuring out which signals mattered. Ignoring a lot that didn’t.

Somewhere in that, they landed on something simple: Meeting summaries.

Not because it was flashy, but because it finally made something people already had usable.
This is what senior product work looks like in moments like this. Less building. More making sense of chaos.

Next week you can tune in for Part 2: What happened seven months later when the hype turned into actual product work in the AI lab he runs today.