Directionally Correct, A People Analytics Podcast

#155 - Cole Nussbaumer Knaflic - Storytelling with Data & People Analytics at Google

15 snips
Jan 12, 2026
Cole Nussbaumer Knaflic, CEO of Storytelling with Data and author known for making data visuals clear, reflects on her 10th anniversary book update. She discusses using narrative arc and tension to engage business audiences. She walks through makeover-style before-and-after visuals, lessons from founding Google’s people analytics work, and practical tips for clearer, more ethical charts.
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INSIGHT

Use Narrative Arc For Business Stories

  • Narrative arc beats simple plot-twist structures for business storytelling by introducing tension that matters to the audience.
  • Use rising action and resolution to map to a stakeholder's transformation and the action you want them to take.
ADVICE

Refresh, Don't Rewrite Core Lessons

  • Refresh examples but preserve core lessons when updating foundational content to avoid 'breaking' what works.
  • Add focused appendices on narrative, presenter role, and model visuals to expand application without rewriting principles.
ADVICE

Design The Presenter Alongside The Slide

  • Invest in your delivery as much as your visuals by building confidence and speaking skill.
  • Plan how you will speak to a graph so your presentation compels action, not just informs.
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