Pushing for change inside Amex

Is it possible to be successful, exhausted, uncertain, and stuck — all at the same time? In this episode of The Messy Parts, former Pfizer communications chief Sally Susman joins Maryam on the blue couch to get real about fear, ambition, burnout, and what it really takes to grow. From being told she’d never have a career after coming out, to leading Pfizer during COVID, to leaving corporate life behind, Sally shares the messy, human moments that shaped her leadership. She talks about the risks of playing it too safe, losing identity when a job ends, and why breakthrough moments rarely arrive when you feel “ready.” This isn’t a highlight reel — it’s a real conversation about pressure, reinvention, and learning to trust yourself through change. If your career looks good on paper but feels heavy inside, this episode will help you feel less alone. 

Key Moments

“Be Ready — You Don’t Know When It’s Coming” ⏳
Sally reflects on COVID and shares her core career philosophy about preparation and unexpected breakthrough moments.

Growing Up With Privilege AND Pressure 🎭
Sally explains what it was like being raised in an ambitious, high-expectation household.

“You’ll Never Have a Career” 💔
Sally shares the moment she came out to her parents — and the sentence that reshaped her entire life trajectory.

“Nothing Scared Me After That” 🔥
How that painful family moment became the foundation of her courage and leadership confidence.

Leaving Government for Corporate America 🏛️➡️🏢
Why Sally walked away from politics — and what frustrated her most about “doing good” in government.

“My Heart Was in My Throat” 😰➡️💪
Sally explains why fear is her signal for growth — and how discomfort became her career compass.

Walking Into Pfizer’s Reputation Wall 🧱
The moment Sally realized just how deep public distrust of Big Pharma really ran.

COVID Changed Everything 🌍
Inside Pfizer’s pandemic pivot — opening labs to media, sharing trial protocols, and racing against time.

Finding Her Voice on the Global Stage 🎙️
How Sally went from behind-the-scenes operator to public-facing leader during the crisis.

Hiring a “Senior Intern” After Watching a Movie 🎬
The unconventional idea inspired by The Intern that became a Fast Company cover story.

Leaving Corporate Life Was Harder Than She Expected 🚪
Sally opens up about identity loss, comfort traps, and preparing for her off-ramp.

“I Was Too Transactional” — Career Feedback That Stung 🪞
The tough 360 review that changed how Sally approached relationships at work.

Advice to 35-Year-Old You: “Worry Less” 🌱
Sally’s direct message to stressed professionals navigating pressure and self-doubt.

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