BONUS EPISODE
What happens when your next customer isn't a person — but an AI agent?
Steven Van Belleghem sits down with Silicon Valley veteran Jeremiah Owyang — venture capitalist at Blitzscaling Ventures, founder of the AI Agent Congress & Llama Lounge, and closing speaker at TED AI — for a sharp conversation about the tectonic shift from chatbots to autonomous AI agents, and what it means for brands, loyalty, and the entire customer experience playbook.
They cover: 🔹 Why price arbitrage is about to drop to zero 🔹 How to make your brand "agent-friendly" 🔹 The rise of agent social networks 🔹 Why emotional connection is your last competitive moat 🔹 Humanoid robots walking into your daily life
If you're in marketing, CX, or strategy — this one's non-negotiable.
