Stressing customer obsession: A conversation with Sequoia Capital’s Pieter Kemps
The Venture
00:00
The Importance of a Portfolio Approach for Insurers
A lot has been invested in the last few years by incumbents in this and customer experience and design thinking. We spoke a lot about being customer obsessed but what are you seeing them really do? They need to almost treat it like Peter and Sequoia is managing their fund, they need to have that portfolio of bets they're placing for their future.
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