Stressing customer obsession: A conversation with Sequoia Capital’s Pieter Kemps
The Venture
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The Role of Data and Analytics in Metrics
Andrew Roth: How do we think about every dimension of the service workflow and say where are the right areas to measure? One part is really thinking through this two vectors of metrics, he says. He explains how data plays a core role in saying what are the ways we will serve our customers.
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Transcript
