Introduction

Charles Feltman is the author of The Thin Book of Trust: An Essential Primer for Building Trust at Work, which is based on his nearly three decades of work with individuals and teams to build, maintain, and restore trust. I have used his definitions of trust and distrust in every book I’ve written, because they are practical and actionable and, at the same time, deep and meaningful. It was important to me to dig into these definitions and explore how they play out at work, in relationships, and in our everyday lives.

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