Employees matter as much as customers

In this episode, Joey Coleman, a leading expert on customer retention and author of the Wall Street Journal bestseller, Never Lose a Customer Again, explains how structured systems and leadership clarity can unlock sustainable business growth. He details why the biggest opportunity for established businesses is inside, with the customers they already have, and how to prevent them from quietly drifting away.

Support the show: https://www.systemhub.com/podcast

See omnystudio.com/listener for privacy information.