REPLAY: High Performance, Low Engagement: An Overlooked Business Risk
HR Superstars
Dealing with high performers who harm culture
Melanie says assume good intent, give feedback, then treat persistent bad behavior as a performance issue.
High performers are often seen as the ones you don't have to worry about.
But behind consistent output and quiet competence, there can be early signs of burnout and disengagement.
In this episode, Melanie Naranjo joins Karina Young to challenge how companies define top talent and why performance without support leads to retention risk.
Melanie, Chief People Officer at Ethena, shares a candid perspective on why high performers need more than praise. They need space to grow, permission to speak up, and help rewiring habits that no longer serve them.
Together, they explore how over-reliance on top talent can backfire, why traditional engagement strategies often miss the mark, and what managers can do to spot red flags before it's too late. Melanie also offers clear strategies for re-engaging high performers and building a culture where expectations, accountability, and care go hand in hand.
For HR leaders working to retain their best people, it's a compelling reminder: performance doesn't mean immunity. It means opportunity.
Join us as we discuss:
(00:00) Meet HR Superstar: Melanie Naranjo
(01:14) The hidden costs of quiet disengagement
(03:28) Rethinking what "high performer" really means
(06:26) Debunking the myth of passion and performance
(10:19) Building flexible perks that actually engage people
(12:58) Early signs your top talent is burning out
(15:19) Questions managers should ask but usually don't
(20:03) How to coach overwhelmed team members
(22:30) Why surveys won't help you retain your best people
(24:17) High performers suffer when underperformers go unchecked
(31:19) Re-engaging talent through targeted development plans
(35:25) What to do when a high performer is a jerk
(38:23) Questions every manager should ask top talent
Resources:
For the entire interview, subscribe to HR Superstars on Spotify, Apple Podcasts, or YouTube, or tune in on our website. Original podcast track produced by Entheo.
Listening on a desktop & can't see the links? Just search for HR Superstars in your favorite podcast player.
Hear Karina's thoughts on elevating your HR career by following her on LinkedIn: https://www.linkedin.com/in/karinayoung11/
Download 15Five's The HR Leader's Guide to Reducing Regrettable Turnover:
For more on maximizing employee performance, engagement, and retention, click here: https://www.15five.com/demo?utm_source=podcast&utm_medium=podcast&utm_campaign=Q2-Podcast-Ads&utm_content=Schedule-a-demo Melanie Naranjo's LinkedIn - https://www.linkedin.com/in/melanie-naranjo/
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