What to do if your bank rejects a scam claim

About this episode:

Host Kate Moody, Customer Strategy Director at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.

This week's guests:

Jessica Cath, Managing Partner at Thistle Initiatives

Andy Russell - CEO of Project Arnauld at 11:FS Holdings 

Sam Maule - Head of Business Development at Moov

Timestamps/stories:

Intro - (00:01)

NatWest to buy wealth manager Evelyn Partners for £2.7bn - (02:53)

Monzo wrongly denied refunds to thousands of fraud and scam victims - (16:07)

MrBeast’s company buys Gen Z-focused fintech app Step - (28:44)

AI personal banking assistant Cleo relaunches in UK - (41:04)

Visa launches Visa & Main to champion small businesses - (48:25)

South Korean crypto firm accidentally pays out $40bn in bitcoin - (50:02)

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About Fintech Insider:

Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.

Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.

Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.

Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.

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