Workforce impact and augmentation

Brian discusses AI up-leveling staff, letting humans focus on higher-value tasks while Mia handles volume work.

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Today I’m joined by Brian Hoang, CEO of Mia. We dive into why dealerships are moving beyond fragmented SaaS tools toward AI-native platforms that automate real work, not just conversations.

Brian explains why consolidation is inevitable, and how dealers are already driving real revenue by offloading high-volume service tasks.

We also get into where most dealers go wrong with AI adoption—and what separates winners from noise heading into 2026.

This episode is brought to you by:

1. Uber for Business - If you’re headed to NADA, you already know that dealership operations are complex. Uber for Business helps make them simple by streamlining operations, improving CSI scores and keeping parts moving—all while delivering a better customer experience. Visit Uber for Business at NADA at Booth #7944N and get started @ https://businesses.uber.com/CDG.

2. CNA National - CNA National is the premier F&I provider for dealerships nationwide. With more than four decades in the industry, we’ve earned a reputation for service excellence. Plus, we are backed by one of the largest insurers in the U.S. If you are looking for stability, consistency and experience, look no further than CNA National. Register for your commitment-free F&I profitability analysis by visiting @ https://www.cnanational.com/NADA.

3. Mia - Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Learn more @ https://www.mia.inc

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