Why do so many organisations struggle with misaligned goals and ineffective leadership? In this Beyond Deming trailer, James Lawther speaks with Hazel Cannon, leader of the Deming Forum and Dr. Deming’s final intern, about the enduring relevance of Dr. Deming’s philosophy. Hazel shares how Deming’s post-war work in Japan transformed industries by focusing on customer needs, process improvement, and lifelong learning—principles still overlooked in modern management.
They discuss the dangers of “best efforts” without a common aim, using a real-world example from a major bank to illustrate how conflicting departmental goals create tension. The upcoming event promises an interactive day, featuring Deming’s iconic Red Beads Experiment and a deep dive into his 14 Obligations of Management. Listen for actionable insights on leadership, systems thinking, and creating workplaces where people thrive. Essential for managers ready to move beyond outdated practices and build cohesive, customer-driven organisations.
