Intro

Most teams say they want to improve. Few actually build the habits that make it happen. In this episode, Brian and Lance break down what separates teams that learn from teams that stall—and what leaders do that quietly gets in the way.

Overview

What does it really take to become a learning team?

In this episode, Brian Milner and Lance Dacy walk through five habits that show up in teams that continuously improve—and the leadership behaviors that either support or shut them down. From psychological safety and truth-telling to short learning cycles and focusing on the right problems, they unpack what actually drives improvement inside real organizations.

Along the way, they challenge common assumptions about silence, metrics, and “heroic” problem-solving, and offer practical ways leaders can shift their approach starting immediately. If your team feels stuck, busy but not improving, or hesitant to speak up, this conversation gets to the root of why—and what to do about it.

References and resources mentioned in the show:

Lance Dacy
Blog: Why Teams Matter More Than Ever for Innovation by Mike Cohn

#143: What Still Makes Teams Work (and Win) with Jim York

#171: Why Agile Teams Succeed—or Don’t with Colin Fisher

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This episode’s presenters are:

Brian Milner is a Certified Scrum Trainer®, Certified Scrum Professional®, Certified ScrumMaster®, and Certified Scrum Product Owner®, and host of the Agile Mentors Podcast training at Mountain Goat Software. He's passionate about making a difference in people's day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. 

Lance Dacy is a Certified Scrum Trainer®, Certified Scrum Professional®, Certified ScrumMaster®, and Certified Scrum Product Owner®. Lance brings a great personality and servant's heart to his workshops. He loves seeing people walk away with tangible and practical things they can do with their teams straight away.