
UserOnboard’s Samuel Hulick on designing paths, not products
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Making Pancakes
What you're building is a path, and product is just one of many things on that path. The question really being, how do you help the user turn what they have into what they want? And in a similar way, if your value proposition is like, save time and end like, hold better meetings at your company, or get paid faster, it's hard to tell when the user has actually gotten there.
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