Use the ladder of inference to reframe conflict

In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episode “How to get good at being bad,” and a final caller wants to empower her team while keeping important issues and decisions on track. 

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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