Keeping technology patient-facing

In this episode of Talking HealthTech, host Peter Birch speaks with Louise Shardey, CEO of Adeney Private Hospital, and William Hadden, Managing Director for Oneview ANZ.

The conversation explores how a new private hospital in Melbourne is approaching digital transformation, patient-centred care, and compliance with national standards.

It highlights how collaboration between hospitals, clinicians, and technology providers is shaping integrated and seamless patient experiences.

Topics covered include the hospital’s “zero out-of-pocket” model, the use of real-time digital tools at the bedside, strategies for reducing waste and improving efficiency, and how technology can support both clinical workflows and compliance requirements.

The discussion also examines how data, analytics, and continuous feedback are applied to inform clinical decisions, enhance patient journeys, and design systems and processes that align with patient needs while meeting regulatory standards.

Key Takeaways

🌱 Starting a private hospital from scratch enables reimagining processes, workflows, and patient engagement, focusing on reducing waste and improving integration.

🤝 Collaboration between technology vendors and hospital teams is crucial to achieve seamless data integration, improve workflow, and keep the patient at the centre.

📊 Compliance with Australian healthcare standards drives innovation by creating guardrails that help ensure safety, efficiency, and high-quality care without stifling creativity.

💡 Digital solutions such as integrated bedside technology, digital rounding, and plans for a digital whiteboard aim to empower patients and staff, support compliance, and enhance patient autonomy and communication.

🔗 Continuous evaluation and improvement of digital infrastructure supports scalable success and ensures that adopted technologies genuinely meet clinical and patient needs.

Timestamps

00:00 - Welcome and guest introductions

01:05 - Adeney Private Hospital foundations

03:21 - Oneview overview and partnership

04:39 - Designing systems from scratch

07:17 - Integrating tech at the bedside

13:29 - Compliance, data capture, and patient involvement

18:41 - The impact of technology on patient outcomes

24:14 - Digital whiteboards, real-time evidence, and workflow

32:49 - What’s next for Adeney and Oneview

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