The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

UserOnboard’s Samuel Hulick on designing paths, not products

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Future of User Onboarding?

User on boarding is a huge lever when comes to especially when we're talking about healthy growth and growth without the hacks. It's much more straightforward to identify what the users are trying to do, and then just simply organize our internal efforts around being better at helping them get there. So i think that there's a ton of opportunity in the world of on boarding. We don't recommend taking approaches where companies will come to us and say, "We want to redesign our onboarding experience so that it's more effective at building habits" The difference between on boarding, as in welcome tour, versus on boarding in help users more reliably become successful machine, is different.

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