The lost art of listening

This book emphasizes the importance of listening in personal and professional relationships.

It explains how good listening can prevent broken connections and improve relationships by addressing the barriers to effective listening, such as hidden assumptions, unconscious needs, and emotional reactions.

The author provides practical advice on how to suspend one's own agenda, avoid defensiveness, and cultivate an empathic and non-judgmental mindset to become a better listener.

The book is divided into four sections, covering the importance of listening, the barriers to listening, how to improve listening skills, and listening in various contexts.