#2755
Mentioned in 17 episodes
The Friction Project
How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
Book • 2024
The Friction Project by Robert I. Sutton and Huggy Rao focuses on the concept of friction in organizations, highlighting both its positive and negative aspects.
The authors provide tools and strategies for identifying, assessing, and addressing friction, including 'friction forensics' and a 'help pyramid.
' They delve into common friction troubles such as oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.
The book emphasizes the importance of leaders acting as 'friction fixers' to improve communication, cooperation, and collaboration, and to maintain a productive workplace culture.
The authors provide tools and strategies for identifying, assessing, and addressing friction, including 'friction forensics' and a 'help pyramid.
' They delve into common friction troubles such as oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.
The book emphasizes the importance of leaders acting as 'friction fixers' to improve communication, cooperation, and collaboration, and to maintain a productive workplace culture.
Mentioned by
Mentioned in 17 episodes
Mentioned by 
Adam Grant
185 snips
How to become a "friction-fixer" with Bob Sutton
Mentioned by ![undefined]()
Anne Morriss
Frances Fry
167 snips
Sunday Pick: Friction 101: How to make the right things easier and wrong things harder | Fixable
Mentioned by 
Matt Abrahams
143 snips
131. Friction Fixing: How to Use Obstacles to Your Advantage
Mentioned as 
Bob Sutton
134 snips
How to Scale What’s Working at Your Company
Co-authored by Bob Sutton and Hagi Rao, exploring how smart leaders can leverage friction for better outcomes.
78 snips
How to Reduce the Friction that Hurts You — and Harness the Friction that Helps
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Nelson Repenning
53 snips
#317 How to Reengineer Your Business Processes with Nelson Repenning, Distinguished Professor at MIT Sloan & Don Kieffer, Senior Lecturer in Operations Management at MIT Sloan
Mentioned by
Adam Grant
Bob Sutton
45 snips
How to become a "friction-fixer" with Bob Sutton
Mentioned by 
Michael Bungay-Stanier
Robert Sutton
27 snips
Friction. Good or Bad in Change? Robert Sutton
Mentioned by 
Dave Stachowiak
21 snips
667: The Way to Handle Oblivious Leadership, with Robert Sutton
Mentioned by 
Damon Klotz
Bob Sutton
20 snips
Bob Sutton on building a workplace with healthy friction and no assholes
