#23082
Mentioned in 2 episodes
The Psychology of Tipping
Scientific Insights for Services Customers, Workers, and Managers
Book •
Michael Lynn synthesizes over 30 years of research to explain why people tip, how social norms shape tipping behavior, and how tipping practices vary across contexts and countries.
The book explores factors like bill size, social rapport, digital payment prompts, and biases affecting who receives tips.
Lynn also discusses policy implications, equity issues, and possible reforms such as tip pooling and wage structures.
Drawing on experiments, field studies, and interviews, he offers practical insights for customers, service workers, and managers.
The work aims to inform debates about fairness and effectiveness of tipping as a compensation system.
The book explores factors like bill size, social rapport, digital payment prompts, and biases affecting who receives tips.
Lynn also discusses policy implications, equity issues, and possible reforms such as tip pooling and wage structures.
Drawing on experiments, field studies, and interviews, he offers practical insights for customers, service workers, and managers.
The work aims to inform debates about fairness and effectiveness of tipping as a compensation system.
Mentioned by
Mentioned in 2 episodes
Mentioned by 
Mike Carruthers
15 snips
Has Tipping Gone Too Far? & Why You Don’t Do What You Want
Mentioned by 
Kim Mills
Tip or skip? What drives our tipping behavior, with Michael Lynn, PhD
