Designing for Health

Nordic Chief Medical Officer Craig Joseph, MD, sits down with David Berger, MD, CEO of SUNY Downstate Medical Center. They talk about what it was like for Dr. Berger to take over a hospital swamped with COVID-19 in the summer of 2020, how he began to understand and change the clinical culture, and the path to becoming designated a high-reliability organization (HRO). They also discuss the timeline for incorporating artificial intelligence (AI) into health system operations, implementing decision support tools into clinical workflows, and the power of huddles in healthcare. Show notes:[00:00] Intros[01:00] Dr. Berger’s background[05:39] Taking over a hospital during the pandemic[13:09] The path to becoming a high-reliability organization[22:15] Implementing workplace culture change[26:10] The power of daily huddles[30:59] The path forward for AI in healthcare[35:14] The complexity of running an academic medical center[40:34] Dr. Berger’s favorite well-designed thing[42:19] OutrosFor more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, sits down with Mitesh Patel, MD, Chief Clinical Transformation Officer at Ascension. They discuss his background in creating healthcare technology solutions, how he helped found the Penn Medicine Nudge Unit, and why he decided to attend business school before medical school. They also discuss the idea of sludges and nudges in clinical care, leveraging behavioral economics within healthcare, and how health system improvements were inspired by reality television.Show Notes:[00:00] Intros[01:35] Dr. Patel’s Background[06:30] His founding of Docphin[10:33] The history of the Penn Medicine Nudge Unit[14:06] Making a difference in the Nudge Unit[24:31] The future of Nudge Units across the globe[25:32] His current role at Ascension[29:14] Integrating AI into wellness text messaging[34:27] Sludge vs Nudge[38:35] Dr. Patel’s favorite well-designed things[40:39] OutrosFor more info, including a full transcript, click here.

Guests Jeff Mounzer, PhD, and Peter Kriss, PhD from Qventus discuss using AI to simplify healthcare workflows, optimize operating room availability, implement behavioral principles in healthcare, and streamline hospital discharge. They also share what brings them joy, including well-designed games and silent retreats.

Nordic Chief Medical Officer Craig Joseph, MD, sits down with Joshua Reischer, MD, the CEO and founder of Health Note, a company known for its AI platform that collects patient information and automatically writes parts of physician progress notes. They discuss Dr. Reischer’s time at Health Note, how he’s used technology to make health visits more efficient, and how to design technology systems for anyone, regardless of digital aptitude. They also discuss unexpected design fails, bringing developers directly to patients, and what Dr. Reischer has learned since starting his company more than six years ago.Show Notes:[00:00] Intros[01:51] Dr. Reischer’s background[07:35] Pitching the initial startup idea[09:37] The origins of Health Note[16:02] Reaching patients before appointments[17:10] Biodesign and Innovation Fellowship[19:24] Early startup challenges[27:05] Developing the product[30:16] Health Note’s make-or-break moment[32:08] The current state of the company[33:15] Dr. Reischer’s favorite well-designed thing[35:12] OutrosFor more information, including a full transcript, click here.

Emergency room physician Kit Delgado discusses integrating behavioral economics in clinical workflows, reducing ER visits with technology, and asking tough questions as a physician. He also explores injury prevention research, distracted driving, and challenging parents on safety concerns.

On today’s episode of In Network's Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, talks with triple board-certified physician and architect Diana Anderson, MD. They discuss her background in design and architecture, her transition into the healthcare industry, and where her expertise in both has intersected. They also discuss the importance of user feedback in healthcare design, the challenges of creating staff spaces that promote wellness, and the need for evidence-based design at every level.Show notes:[00:00] Intros[00:56] Dr. Anderson’s background[05:35] The impact of architecture on disease and health[19:48] Considering both user feedback and professional insight[35:40] Common mistakes in hospital architecture[38:24] Something so well designed, it brings Dr. Anderson joyFor more info, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, talks with Farhan Ahmad and Dr. Jon Keevil, co-founders of HealthDecision, a company that provided clinical diagnostic decision-making tools. Their discussion centers around how they balanced Farhan’s software expertise with Jon’s clinical experience to make a product that provided solutions, while also being accessible and simply designed for healthcare providers. They also talk about the concept of sludge versus nudge, the challenge of interpreting medical guidelines, and how using data to inform patients can enhance decision making and outcomes. Show Notes:[00:00] Intros[07:32] The beginnings of HealthDecision[14:32] Inside the cardiovascular risk score[19:46] Combining software with clinical knowledge[21:38] Sludge versus Nudge[27:05] Designing for different audiences[29:07] Interpreting medical guidelines[36:00] What Jon and Farhan are doing now[38:46] Well-designed things that bring Jon and Farhan joy[44:04] OutrosFor more information, including a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Josh Liu, MD, co-founder of SeamlessMD, a technology platform designed to digitize patient care journeys. Their conversation centers around Dr. Liu’s background, his completion of medical school but not residency, and how he got bit by the startup bug. They also discuss the importance of clinician buy-in, the power of simple solutions, and the secret sauce to create engaging social media content. Show Notes:[00:00] Intros[01:49] Dr. Liu’s background[06:55] How he got bit by the startup bug[11:35] The goal of SeamlessMD[21:55] Gaining insights by simply walking around a hospital[23:34] The value of harnessing real-world experience in design. [31:50] Clinician input on Seamless implementation[34:54] Secrets of social media success[39:32] Dr. Liu’s favorite well-designed things[44:04] OutrosFor more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, chats with Susan Snedaker, Chief Information Officer at El Rio Health and author of Renovating Healthcare IT: Building the Foundation for Digital Transformation. They discuss her work at El Rio Health, the challenges of implementing features like single sign-on, and designing technologies for a wide gamut of users. They also chat about the importance of clarifying language when working with others, training teams to identify problems rather than just deliver ticket requests, and the importance of leaving one’s comfort zone to get a new perspective.Show Notes:[00:00] Intros[01:05] Susan’s background in healthcare[06:33] Unexpected roadblocks in implementing new features[13:40] Clarifying language in team problem solving[21:48] Training problem solvers, not ticket-takers[37:19] Leaving comfort zones to gain perspectiveFor more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, talks with Joyce Lee, MD, MPH, associate chief medical information officer for pediatric research at Michigan Medicine. They discuss how a sabbatical spent in Silicon Valley shaped Dr. Lee’s thoughts on the intersection of design and medicine, the value of a physician-builder program for health systems, and her experiences running patient-centered design workshops. Show Notes:[00:00] Intros[01:47] Dr. Lee’s background and sabbatical research[07:45] What systems design means[11:40] The parallels between quality improvement and design[15:43] Physician-builder programs[24:12] Patient-centered design workshops[29:11] Dr. Joseph’s background in design thinking [37:29] Well-designed things that bring Dr. Lee joyFor more information, including a transcript, click here.