Designing for Health

Nordic Chief Medical Officer Craig Joseph, MD, talks with Randolph Bias, founder and CUO at UXonSpec. We discuss his insights on the evolution of the field, the rise of design thinking, and why intuition alone falls short. We also discuss the critical role of user research and data in shaping effective design, and why investing in usability is essential for long-term success.Show Notes: [00:00] Intros [00:17] Academic and professional background [04:00] The evolution of human factors [07:20] Data versus intuition [09:15] Selling usability [15:20] Watching versus asking [18:30] UX as a profession [21:22] The cost of poor UX in healthcare [29:14] Randolph’s favorite well-designed thing [30:42] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Karen Joswick, President and CEO at Benevolence Health. They discuss CMS’s TEAM program, and how it differs from previous value-based care models. They also discuss leveraging digital tools and AI for patient support, and how digital apps, portals, and AI-powered decision support can drive better outcomesShow Notes: [00:00] Intros [00:46] What is TEAM [06:06] The importance of consistent care pathways [08:41] Data, surgeons, and the patient voice [22:26] Pre-surgical prep [23:25] Tech tools for follow-up and recovery [26:36] Rethinking clinical decision support with AI [29:25] Turning data into actionable insights [32:32] Karen’s favorite well-designed thing [33:52] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Kai Romero, MD, head of clinical success at Evidently. They discuss her journey from emergency medicine to hospice care, and how curiosity can fuel bold career pivots. They also discuss the importance of rethinking innovation in hospice and health technology, emphasizing that streamlining workflows and prioritizing human-centered design often delivers greater impact than adopting complex technological solutions.Show Notes: [00:00] Intros [01:14] Rethinking end-of-life care [04:10] Using curiosity to drive career choices [10:26] Innovation in hospice [22:16] Blood bank story [24:05] Communication gaps in the professional setting [25:03] About Evidently [29:08] The human aspect of medical records [35:56] Kai’s favorite well-designed thing [37:20] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Shreya Shah, MD, healthcare informatics leader at Stanford Medicine. They discuss her path into clinical informatics, and the role of AI in reducing clinician burnout. They also discuss the need to balance AI integration with clinical judgment, emphasizing that AI should serve as a support tool to enhance rather than replace clinical reasoning and decision-making. Show Notes: [00:00] Intros [00:26] Background and career path [01:00] Path into clinical informatics [04:06] Importance of workflow in health IT [05:03] Implementation science [06:12] Intro to Ambient AI in clinical settings [10:31] Patient and doctor comfort with technology [19:15] Balancing AI [22:32] Rapid evolution of AI tools [38:53] Shreya’s favorite well-designed thing [40:32] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Melissa Welch, MD, chief medical officer at Sprinter Health. They discuss Melissa’s professional journey, Sprinter Health’s mission and its use of technology and data-driven care. They also discuss the importance of leadership and team building, and how shared accountability, listening, and valuing diverse perspectives drives innovation and program success.Show Notes: [00:00] Intros [00:06] Melissa’s early influences and career [06:21] Starting her role at Sprinter Health [08:14] Sprinter Health’s mission and care [12:05] Who are the “Sprinters” [15:18] The importance of support and training [18:02] Personalized, data-informed care [22:02] Closing the care loop [25:18] Leading through empowerment [28:00] Melissa’s favorite well-designed thing [32:07] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Resa Lewiss, MD, professor of emergency medicine at the University of Alabama at Birmingham. They discuss Resa’s multidisciplinary career, her practice of emergency medicine and her work on ultrasound innovation, and the role of design in healthcare. They also discuss the evolution of mentorship in healthcare and how formality and structure benefits both sides of the equation. Check out www.resalewiss.com to see Resa's writings and listen to her podcast. Show Notes: [00:00] Intros [01:00] Resa’s background and career [04:52] Designing healthcare and ultrasound technology [10:18] Change management in healthcare design [14:43] Patient and family-centered care [19:41] Medical simulation and training that improves communication [21:09] The evolution of mentorship in medicine [27:43] Resa’s new book: “Micro Skills” [33:37] Podcast ventures [36:23] Resa’s favorite well-designed thing [38:18] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Aaron Neinstein, MD, Chief Medical Officer at Notable. They discussed designing systems that empower patients, the importance of understanding user workflows, and the power of "invisible design" in healthcare technology. They also talk about how AI can significantly reduce the administrative burden on healthcare providers, enabling them to focus more on patient care. Show Notes: [00:00] Intros [00:28] Aaron’s background and work [06:22] Making healthcare systems work for both providers and patients [10:24] The power of understanding user needs [14:08] Importance of invisible design [20:29] Seamless integration in healthcare software [24:24] The role of AI in healthcare [31:44] AI in workflow design [36:48] Aaron’s favorite well-designed product [38:33] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Mark Mabus, MD, chief medical informatics officer and vice president of EHR at Parkview Health. They discuss Mark’s healthcare journey, EHR documentation and efficiency with the use of AI, and the challenges of "note bloat" within patient records. They also discuss a project that improved vaccine reminders in the EHR, which resulted in boosted immunization rates and enhanced provider efficiency. To hear and learn more from Mark, check out his work at http://www.youtube.com/@doctrmk and https://on.soundcloud.com/v6xqNQCraD8MpbfTAShow Notes: [00:00] Intros [02:00] From pharmacist to physician [06:30] Clinical informatics and technology in medicine [09:00] The role of technology in healthcare [12:04] Reducing “note bloat” in EHRs [18:28] Hesitancy to change in EHR workflows [19:27] Collaboration with coding teams [21:21] Integrating AI [28:00] Vaccine reminder improvements [33:31] Mark’s favorite well-designed thing [36:57] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Spencer Dorn, MD, Vice Chair and Professor of Medicine at UNC. They discuss Spencer’s career path, changes in medical note writing, and the value of slowing down to create better decision-making and deeper patient connections. They also talk about AI, its growing involvement in medicine and how AI could present opportunities to rethink and innovate in clinical documentation and workflow. Show Notes: [00:00] Intros [00:55] Spencer’s background [02:44] Technology’s role in healthcare [07:04] Benefits and challenges of electronic health records [10:04] Importance of concise notes [16:12] Thinking fast and slow [19:22] Balancing efficiency with creating space in healthcare systems [22:04] AI in medicine [29:12] How AI could change clinical documentation [33:17] Spencer’s favorite well-designed thing [35:02] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Stefanie Simmons, MD, Chief Medical Officer at Dr. Lorna Breen Heroes' Foundation. They discuss Stefanie’s background, the impact of mental health stigma involving healthcare professionals, and the WELL-OPS approach which provides strategy for improving healthcare worker’s well-being. They also talk about the foundation’s work to reduce burnout and foster collaboration among healthcare organizations to improve workforce wellness. To learn more about the foundation and become more involved, visit the website at drlornabreen.orgShow Notes: [00:00] Intros [01:01] Stefanie’s background [04:56] Dr. Lorna Breen’s story [07:58] The impact of mental health stigma [10:50] Improving transparency and communication with mental health-related questions [15:26] Burnout vs. mental health[21:56] The importance of including the frontline healthcare workforce [23:07] The WELL-OPS process and resources for healthcare leaders [33:31] Stefanie’s favorite designed thing [34:15] Outros For a full transcript, click here