Let's talk Transformation : The business leaders podcast

"Are you ready to rip up the rule book in the way you develop your culture ? " What is getting in the way of a great experience and how do we change that ? In this episode of Let's talk Ben and I discuss the employee experience and what it means moving forward, particularly in the post pandemic environment.Ben shares his insights, research and expertise on these fascinating questions.The main insights you'll get from this episode :Employee experience changes everything about the way we develop businessesThe employee experience is about human beings not technology, and is led from withincompany culture must be re-examined, not only in the wake of COVID but also for the benefit of all within an organisationimprovements require both technological and, most importantly, human input, as well as sponsorship from the topa human-centred, long-term approach is vital for future success as everyone seeks to improve their experience of working The power of a change of mindset, empathy and trust to foster adaptability and transparency and build solid foundations for positive outcomes in the future

In this episode of let's talk Christine and I discuss how to design inclusively with and for your customers.Customer centricity is key for all businesses, especially as the landscape evolves so quickly, but how can we make sure that we are designing what they really need ? How do we design for an inclusive customer experience ? Christine shares her expertise and insight on how to embark on this journey of inclusive customer design.The main insights you will get from this episode :Data insight is critical for knowing where to start Embracing new technology and new ways of working to foster inclusivityFocus on reducing exclusion, eliminating weak points and barriers in order to promote inclusion & innovationOrganisations must actively listen to customers, understand their differences and adapt to themCommitment to this cause must be demonstrated at the most senior levels and be seen as a constantly evolving priority of any inclusive organisationcapabilities must be built over time

Do you ever wonder how to support your peers and team through these uncertain times ? In this episode of Let's talk Brain and I discuss the power of coaching in uncertain times and how it can help leaders remain grounded and future focused. Brian shares his insights and experience on coaching leaders, peers and employees through uncertainty to allow them to carry on driving behavioural change in their organisations.The main insights you will get from this episode :The importance of creating a safe space where people can resource themselves but also be challengedEnsuring a solid foundation for the 'here and now ' is key to providing a platform for future thinkingHow you interact and engage with the information you have is keyDemonstrating the value you get from the coaching process is key to creating a strengths-based learning cultureAllow people the time to take on board what's happening and go back to basics in a shifting reality

In this episode of let's talk Evan and I discuss Business Agility research and practice, and the role of Agility in shaping organisations. Evan shares his insight from years of experience and research on Agile organisations and the role of leadership and strategy in navigating the constraints and opportunities of uncertainty.The main insights you will get from this episode :The importance of strategic agility and the ability to respond to change.The vital role of leaders in enabling agilityEnsuring that growth mindset is being developed at all levels of the organisation is pivotal to pushing through cultural resistanceYou don't need certainty if you have agilityAn organisation is only as agile as it's least agile partIdentifying constraints is key to understanding where you should be investing in transformation.

In this episode of "let’s talk", Aidan and I take an in-depth look at the role of purpose and vision in transforming organisations. We discuss the need to unlearn old biases (as individuals) and rethink structures (as organisations) so as not to be left behind in a very fast moving world. Also up for debate are the importance of having a long-term vision and “putting in the hard work” to make change a reality. The main insights you will get from this episode :The importance of a long-term vision with innovative experiments along the way helps to both foster exploration and build resilience for inevitable highs and lowsflexibility and an adaptable mindset are key to changing both individuals and organisationseducation must shift to include 'new' skills such as communication and collaboration so that there is both less resistance to/fear of change and less small-minded 'protectionism'risks are essential for change and changemakers must have support (from the top in organisations) for change to be successful visionaries must be rewarded, respected and empowered - the earlier this happens the better

Learn more about ideas on transformation and change in the Let's talk podcast series...