Private Club Radio Show

Greg Surine, the Communications & Engagement Director at Shelter Harbor Golf Club, brings a unique blend of creativity from his diverse background in radio and entertainment. He discusses how storytelling has transformed club communications, detailing the impressive 73 Net Promoter Score achieved at his club. Surine shares insights on launching a club magazine to enhance member engagement, and reveals behind-the-scenes lessons from his time with Conan O’Brien that apply to building meaningful connections in club culture.

Some clubs operate year-round. Others? They pack a full year’s worth of hospitality into just six months—and that’s exactly what happens at Cedar Creek Club, where Hannah Bradford helps lead the charge.Hannah didn’t take the traditional path into private clubs. With a background in sports science and hospitality, she found herself in membership services before taking a leap to join one of the most fast-paced, seasonal clubs in the industry. Cedar Creek isn’t just a club—it’s a tight-knit, summer camp-style community where members return year after year, expecting nothing less than perfection.We dive into:*How she transitioned into private clubs and what drew her to Cedar Creek.*The unique challenges of running a seasonal club with a short, high-energy window.*Keeping members engaged even when the club is closed for half the year.*Why Cedar Creek feels more like “adult summer camp” than a traditional private club.*What she’s learned about leadership, team culture, and making every moment count.Hannah brings enthusiasm, adaptability, and a true passion for hospitality, and this conversation is full of insights on seasonal operations, member engagement, and career growth in private clubs.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

When Rachel Brown stepped into her role as Membership & Marketing Director at Evansville Country Club, she was ready to hit the ground running. What she didn’t expect? The world shutting down two weeks later.Instead of waiting it out, Rachel and her team got creative—launching weekly videos, virtual content, and new ways to engage members even when they couldn’t be at the club. Fast forward to today, and she’s transformed how Evansville CC connects with its members, blending storytelling, digital engagement, and old-school hospitality into a modern membership experience.In this episode, we dive into:Her transition from Disney Cruises to private clubs—and what she brought with her.The power of video and digital content in keeping members engaged.How Evansville CC handled a multi-million dollar renovation while growing a younger demographic.Why storytelling is the most underrated tool in club marketing.Her approach to making club communication more fun, engaging, and personal.Rachel is a master at making members feel connected, and her insights on marketing, branding, and hospitality are a must-hear for anyone looking to bring fresh energy to their club.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Some people are great chefs. Some are great leaders. Matt Gilbert is both.As the Executive Chef at Medinah Country Club, Matt isn’t just running one of the most well-known kitchens in private clubs—he’s leading a team, creating unforgettable dining experiences, and setting a new standard for club cuisine.But beyond the accolades, the high-pressure events, and the five-star menus, Matt is just a genuinely great person. He leads with humility, passion, and a deep respect for his team, knowing that the best food comes from a kitchen where people feel valued.In this episode, we talk about:*How he went from fine dining and Michelin-starred restaurants to private clubs.*What it really takes to run a high-volume, high-expectation club kitchen.*The biggest lessons he’s learned about leadership, teamwork, and keeping a cool head under pressure.*How Medinah balances tradition with innovation in its food & beverage program.Matt is the kind of leader who gives credit before he takes it and builds people up while delivering world-class experiences. If you’ve ever wondered what it takes to run an elite club kitchen—or just want to hear from one of the best in the business—this is an episode you won’t want to miss.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

This episode focuses on how emotional intelligence can redefine leadership within club management. Geoff Piva shares his personal journey and insights on navigating crises, the importance of mentorship, maintaining work-life balance, and leading with empathy. • Exploring the role of emotional intelligence in club management • Lessons learned during the COVID-19 crisis • Transforming Needham Golf Club through innovation and member engagement • The impact of mentorship on professional growth • Finding work-life balance in a demanding environment • Emphasizing the importance of empathy and communication in leadership • Adopting stoicism to guide leadership practices Geoff Piva encourages listeners to strive for 1% improvement every day in their personal and professional lives.Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Andrew Streffs shares his journey from restaurants to private clubs and emphasizes the importance of personalization in enhancing member experiences. He discusses the balance between tradition and innovation in club management while providing insights on building a strong culture and engaging members during renovations. • Discussing Andrew's journey in hospitality • Importance of personalized service in clubs • Emphasizing relationship building with members • Navigating challenges of club management • Balancing tradition and renovations in a historic club • Engaging members in decision-making processes • The role of trust and communication in club culture • Creating a strong team dynamic among staff • Advice for transitioning to club managementFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

This episode explores the inspiring journey of Sam Ohnesorge , the Director of Food and Beverage at Erin Hills, who transitioned from a musical theater major to a leading figure in the golf hospitality scene. We delve into Erin Hills' unique "member for a day" experience, the importance of personalized service, and the preparations for hosting prestigious events like the US Women’s Open.• Sam shares his path from theater to food & beverage • Insights into the "member for a day" concept • Importance of mentorship in career development • Discussion on operational challenges at Aaron Hills • Preparing for the US Women's Open event • Emphasis on high-quality, personalized service • The role of a sommelier in enhancing dining experiences • Building lasting relationships with guests • The growth and recognition of women in sports • Future plans for enhancing the guest experience at Erin HillsFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Day 3 of the CMAA World Conference shines a spotlight on the bustling Expo Day. The importance of forging authentic relationships among industry professionals is emphasized. Key contributions from partners improve club operations, particularly in website design and member vetting. Networking takes center stage, showcasing how connecting with vendors can create opportunities. A standout product, the fajita butler, captures attention, reminding attendees to engage with vendors, even without immediate needs.

This episode highlights key insights from the CMA World Conference, emphasizing the importance of member experiences, safety protocols, and innovative management solutions. Attendees shared valuable knowledge about enhancing club operations through networking and creative perspectives.• Key takeaways from Marcom session on branding • Importance of member experience in referrals • Safety in clubs: overlooked yet crucial • The necessity of member vetting • Solutions for modernizing tee time management • Pop culture lessons in club management • Networking opportunities and their impactFollow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

What happens when 3,000 club professionals gather? Laughter, insights, and connections abound! Discover the emphasis on mental health and identity, along with strategies to enhance member engagement. Highlights from the dynamic first day include a keynote on 'cerebral wellness' and profound networking experiences. This vibrant community showcases its evolution, focusing on the tools needed to navigate industry challenges. Tune in for inspiration and a fresh take on the conversations shaping the future of private clubs!