Counter Errorism

How can we speed up causal analysis when rapid turnaround is imperative?Consider your immediate access to evidence and make sure preservation of it is important to everyone involved.Have cause and effect job aids (scenario recipe cards) and logic diagram templates ready for different types of (somewhat common) issues. (The story of the fault)For example,  a model for a story of "a damage event" or "a spill occurred" or "machine outage"Details for a starting point to understand the fault path, recovery time, expertise, validation etc.After Brian discusses the methodology, we continue to chat about causal analysis, including a little about developing effective Corrective Actions,  the problem statement, Extent of Cause and Extent of Condition, and a cool tool called CARB (Corrective Action Review Board).Heads up that this is our longest episode so far, but I didn't want you to miss all of the extra RCA info we chatted about in case you're in that space and were curious to hear it. Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Please email us to set up an interview: James@HumanPerformanceTools.comWe hope you like the podcast and welcome any advice you have for us as we launch this journey.  Please check out the amazing people doing amazing things on these podcasts we listen to and love:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttCounter-Errorism in Diving: Applying Human Factors to Diving with Gareth LockThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Jon, Ken and James speak candidly about the latest wave of awesomeness to hit a lot of places for the first time: Learning TeamsUsing respectful inquiry by examining normal work. They can be used to improve anything: Jon uses an example of "pulling overhang".Post incident review of normal work being done. Investigate differently. Not easy to do this, because of the culturally steeped traditional ways of performing incidents reviews. Learning Teams are the best way to learn from each other with people who share the same goal.Great learning team starters:"Where do you feel the next accident will happen and where will it be?""What went right""How did we recover...""How do the procedures and policies support our workers?""Where have we normalized risk?"Hidden engagement benefit: People generally like to be asked questions about the things that they do, especially when you ask "How are you successful?"Some other places use a "Pre-event" Learning Team style. You can get a better product or efficiency of a process. Constant learning at the right levels.More HOP podcasts for you to check out - thanks to Mike Petrowski for the list and thanks to all of our friends in this place cranking out new content all the time:Pre-accident Investigation Podcast w Todd ConklinThe Safety of Work w David ProvanA HOP Podcast with No Name w Adrea Baker and Matt FlorioHealth and Safety Conversations w Tim BourneSafety on Tap w Adrew BarrettThe HOP Nerd w Sam GoodmanSafety Labs w SLICELeading Safely Podcast w Georgina PooleRebranding Safety w James MacPhersonPsych Health and Safety w Peter KellyAmy Edmondson: How To Fail WellBONUS: Don't forget to check out "Punk Rock Safety" as well (adult ears only) with Ben, Dave and Ron 

Structured learning (aka Story learning - asking questions) is an amazing way to share with others different perspectives from the same event or point of time.Simplified and not overly-complicated example of story learning:Get everyone who had anything to do with the "event" in the same room.Ask: Hey lead person that seems to have made a mistake of some kind. Can you walk us through the story from beginning to end, if you don't mind sharing? Sit back and be amazed.An element of irony is in the background of this episode - Ken IS here (there is at least one random cough) with Ben and James and he is showing James how to STFU when Ben is dropping some serious wisdom. Ben Goodheart (Punk Rock Safety Podcast co-host, and Founder/Primary Consultant of Magpie Human Systems) shares a true GPS story of a pilot managing a challenge and how structured learning opened eyes to what actually happened.[Because it came up, in case you are very curious and want to follow up on the "Stoics" and "Marcus Aurelius" click here (and you're kind of a nerd if you do this)... as a matter of fact, you're probably a nerd if you're actually reading this right now... however, no worries, nerds rule the world my friend!!!]In the end of this episode, Ben reminds us that operationalizing curiosity is about learning how to ask questions better and certainty is the enemy of...Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. These following people are the amazing CHOL Superstar crew that regularly show us love, support, and help out when needed. We HIGHLY recommend their talents, and you can consider yourself lucky to know any of them! Please find them on LinkedIn and connect with these game-changers:Brian Hughes, SologicGeorgina Poole, WebsiteAndy Barker, Org TreeJon Schmidt, Davey TreeLauri Minton, Pantex PlantLaurin Mooney, Speaking InStephen Harvey, Origin EnergyDaniela Ontiveros, Vistra Corp.Joanne HousegoDevyn Feinman 

Ken Madson and James Newman have been wanting to collaborate on a podcast for quite some time and what is here and what will follow are the results of that desire! They hope you like it. They certainly don't have it all figured out, yet, but  figured they would jump in before another month goes by, so here goes. The number one goal of this podcast is to be a beacon on the horizon and direct H&OP Practitioners to implement things that have worked. Does that seem too simple? We shall see!This episode we grabbed some of Tony Muschara's precious time and he gave us some nuggets to consider around one of his favorite topics and ours, Critical Steps. If you manage them properly, it sure seems like a lot of other issues will take care of themselves, as well. Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. They also have pals who podcast you should be listening to if you aren't already:Leading Safely Podcast with Georgina PoolePunk Rock Safety with Ben Goodheart, Dave Provan, and Ron GanttThe HOP Nerd with Sam GoodmanA HOP Podcast (With No Name) with Andrea Baker and Matt FlorioHealth & Safety Conversations with Tom BournePre-Accident Investigations with Todd ConklinSafety on Tap with Andrew Barrett(Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff