The Daily Standup

Join Luke Bartram, founder of ABR, a cutting-edge recruitment firm, and industry expert James Lawson as they uncover essential job search strategies. They delve into the importance of positioning oneself in a crowded market and the value of domain expertise. Discover how ‘productizing’ your customer success experience can give you a competitive edge. The duo emphasizes the need for authenticity in personal branding and the power of transparent communication to bridge expectations between candidates and companies.

Adil Dittmer, Head of Customer Success at Manta who champions democratizing data science and community work like Success in Black. He uses a sports defense vs offense analogy to argue retention matters as much as expansion. The conversation centers on why CS struggles to quantify value, how analytics and AI can measure plays, and simple experiments to prove impact.

Kristina Klakegg, a customer success manager at a Norwegian SaaS company specializing in email and SMS marketing, discusses her journey in monetizing customer success. She highlights the transition from email to SMS and how strategic services can emerge as a revenue stream. The conversation explores the tension between customer feedback and value delivery, the challenges of pricing these new services, and whether customers are willing to pay for them. Kristina emphasizes the importance of innovation and collaboration in creating effective offerings.

Nehal Gupta, a customer marketing manager with an engineering background and an MBA, explores AI-driven personalization and customer engagement. She contrasts old rule-based segmentation with hyper-personalization, explains predictive signals and nonverbal analytics, and talks about tools that speed case studies, tailor webinars, and create personalized outreach in real time.

Jon Johnson, a customer success expert at Great Question and co-host of the Ed Churns podcast, shares valuable insights a few weeks into his new role. He discusses the thrilling chaos of early-stage startups and how they require a fresh perspective on customer success, emphasizing genuine relationships over traditional metrics. Jon highlights the importance of curiosity for growth and the need to redefine success metrics in customer success management. He also shares personal career transitions and the power of community in building lasting professional networks.

Episode 245: Irwin Hipsman returns and shares what he learned from a recent marketing conference.⏱️ Timestamps:00:00:00 - Intro00:01:54 - Insights from the NYC alliance conference00:02:20 - B2C’s surprising presence and takeaways00:03:45 - Group reference calls: game-changing move00:04:58 - The risks and rewards of open invites00:06:07 - Bridging the marketing-silo disconnect00:07:35 - Understanding customer vs product marketing00:09:33 - The hidden power of database cleaning00:11:52 - The scary truth behind dirty data00:13:32 - Irwin’s comeback and final thoughts📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Irwin Hipsman:Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/

Episode 244: Stephanie Tkach wonders where all the entry level CS roles have gone.⏱️ Timestamps:00:00:00 - Intro00:01:03 - What Kind Work is doing differently 00:01:50 - The mystery of vanished entry-level roles 00:02:12 - Experience overload in "entry-level" hiring 00:04:15 - The hidden cost of hiring overqualified talent 00:06:40 - JP’s career path from retail to customer success 00:08:52 - Tech dreams from an unlikely hometown 00:11:50 - Smarter recruiting through partnerships 00:13:21 - Where to find Kind Work online📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Stephanie Tkach:Stephanie's LinkedIn: www.linkedin.com/in/sstkach

Episode 243: Andrew Henderson has some advice on how to communicate better.⏱️ Timestamps:00:00:00 - Intro00:01:09 - GoodRx by day, podcast by night 00:02:33 - What’s on Andrew’s mind 00:03:35 - Winning the email tennis match 00:06:05 - The fine art of just enough information 00:08:43 - Why AI fails at human nuance 00:09:18 - Picking your metric poison 00:11:24 - The 5-minute passion challenge 00:12:22 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Andrew Henderson:Andrew's LinkedIn: https://www.linkedin.com/in/andrewrhenderson/

Episode 242: Amber Rhodes is spilling the corporate tea.⏱️ Timestamps:00:00:00 - Intro00:01:12 - The B2B streets00:02:13 - Real Housewives meets LinkedIn00:03:06 - Founders Behaving Badly goes deep00:04:38 - Public stumbles and private screenshots00:06:33 - When “vulnerability” goes viral00:07:30 - Laughs, headlines, and newsletter gold00:08:21 - The pirate mayor and other absurdities00:09:04 - Rob’s rules for LinkedIn sanity00:12:03 - Giving flowers and saying goodbye📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Amber Rhodes:Amber's LinkedIn: linkedIn.com/in/amber-a-rhodes

Episode 241: Rob, JP, and Dillon discuss how larger forces affect the work we do.⏱️ Timestamps:00:00:00 - Intro00:01:00 - How the macroeconomy hits your workflow 00:02:20 - What the Fed interest rate really means 00:04:40 - Inflation, jobs, and controlling money 00:06:09 - Two wallets: customers and startups 00:07:24 - Startup friction when money costs more 00:10:12 - Dry powder and cautious investors 00:12:07 - MVPs are cheaper but expectations aren’t 00:13:48 - Consultants vs. AI: who adds more value? 00:16:56 - When AI still needs your expertise 00:18:32 - Staying practical in chaotic times📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/