How to Succeed Podcast

Find Anastasia Vladychynska's masterclasses at: https://vladychynska.com/service_master-classes Help Anastasia and over 120 other businesswomen, who have been forced to flee Ukraine, by attending a virtual masterclass on keeping your clients, creating a positive customer experience, and changing your employee's attitudes about customer service! Before February 24th, Anastasia ran a very successful customer experience consultancy in Kyiv, Ukraine and was an adjunct professor at Kyiv-Mahyla Business School. Today, she is living in Italy as a refugee with her car and one suitcase with an idea to help her girlfriends who have been displaced because of the war with Russia. Right now, she is supporting over 120 women with accommodation, jobs, and financial support, and she needs your help. You can buy a recording or book a seat to attend one of her Customer Experience Masterclasses, and the proceeds will go to help these women. You can change the amount to anything you are able to give when you register for the class. Find Anastasia Vladychynska's masterclasses at: https://vladychynska.com/service_master-classes Anastasia is willing to give back to the Service Community and Ukrainians in exchange for your financial support. Please contact her with any other offers of jobs, housing, or other opportunities for support across Europe. +380 96 014 34 06welcome@vladychynska.com The How to Succeed Podcast is a public and free podcast from Sandler helping salespeople and leaders get to the top and stay there. Please help Anastasia and her girlfriends stay there! SUBSCRIBE: https://podfollow.com/howtosucceed

Mike Montague interviews John Baron, voice coach and vocal expert of the Alexander Technique, on How to Succeed Vocally. Find John Baron at: https://johnabaron.com/ The best attitude, behavior, and technique on how to succeed vocally Focus on how you sound Match your tone to your topic Don't try to be authentic You can fix your vocal tone problems Different types of vocal problems Do you like the way you sound? It's ok to pause and breathe Care for your voice The How to Succeed Podcast is a public and free podcast from Sandler. SUBSCRIBE: https://podfollow.com/howtosucceed

Mike Montague interviews Jason Caywood, Sandler trainer from Utah, on How to Succeed at Getting in Flow. In this episode: The best attitude, behavior, and technique on how to succeed at getting in flow What flow is What did you enjoy doing as a kid? What version of that can you do as an adult? Layout what you want and work backward to get it Plan for flow activities What can you do to make more of your routine activities, flow activities? Do a deep dive into what is working A perfect day for Jason and his favorite Sandler quote The How to Succeed Podcast is a public and free podcast from Sandler. SUBSCRIBE: https://podfollow.com/howtosucceed

Mike Montague interviews Matt Munson on How to Succeed at Doing a Pre-Mortem. Matt is the CEO of Sanity Labs. Find them at: https://www.sanitylabs.co/ Find more about Matt at: https://www.mattmunson.me/ In this episode: The best attitude, behavior, and technique on how to succeed at doing a pre-mortem Pre-mortem, defined Collaborate Move towards team ownership, camaraderie, and support Invite your team into the hardest questions How to run a pre-mortem Invite in the worst-case scenario Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell Don't forget to subscribe and leave us a comment!

Mike Montague interviews Lee Kester on How to Succeed at Recruiting and Hiring Great Salespeople. Lee is the President and CEO of the Kester Search Group. Find them at: https://www.kestersearch.com/ Or connect with Lee on LinkedIn: https://www.linkedin.com/in/leekester/ In this episode: The best attitude, behavior, and technique on how to succeed at recruiting great salespeople The process is different depending on the level of hire Be careful to hire the right person and personality for the job, not just someone you like You may want to use a third party to help Focus on their past performance Keep it simple, don't track too many metrics Both sides should be excited about the new adventure together upon hiring Slow the process down so you can focus on getting the right people No more than 2 decision-makers on the hire If you're in a leadership time spend 1/3rd of your time recruiting and hiring world-class talent Create a hiring profile Hire on talent, train for diagnostics Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell Don't forget to subscribe and leave us a comment!

Mike Montague interviews John Glennon on How to Succeed at Customer Success. In this episode: The best attitude, behavior, and technique on how to succeed at customer success What are the attitudes towards sales throughout your organization? Quantify the value of your relationship with your clients Do you want to be right, or do you want to be rich? Start with expansion calls, get some traction and move on to recapture calls What happens after the sale and who is responsible for it? Use the thermometer technique check in with ALL your clients Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell Don't forget to subscribe and leave us a comment!

Mike Montague interviews Cal Thomas on How to Succeed at Retaining Top Performers. In this episode: The best attitude, behavior, and technique on how to succeed at retaining top performers Your best employees are your best resource to recruit new hires Most people don't leave their job due to money - they want to feel valued Tie corporate goals to the personal goals of your people Train your managers to coach your people Use a W.I.M. weekly individual meeting Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell Don't forget to subscribe and leave us a comment!

Mike Montague interviews Matthew Dashper-Hughes on How to Succeed at Labeling Emotions. In this episode: The best attitude, behavior, and technique on how to succeed at labeling emotions Journal and focus on the processes more than the outcomes Use active, empathetic listening Watch your client's body language, face, and tone Create a graph of arousal and valence for your clients Your client may be unable to label their own emotions Keep a GAGA journal - Gratitudes, Affirmations, Goals, and Achievements for the day Review I/R theory Fear and excitement are very similar physiologically Matthew's definition of success and favorite Sandler rule Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell Don't forget to subscribe and leave us a comment!

Mike Montague interviews Kaysi Curtin, Sandler trainer from Fresno, CA, on How to Succeed at Virtual Selling. In this episode: The best attitude, behavior, and technique on how to succeed at virtual selling Virtual selling is here to stay Most clients prefer video conferencing to a phone call Don't give the option of a phone call - send a Zoom link Your clients don't expect you to be perfect Be real and authentic Use pre-call planners Use screen share, but don't overuse it How Kaysi defines success and her favorite Sandler rule Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell Don't forget to subscribe and leave us a comment!

Mike Montague interviews Paul Glynn on How to Succeed at Improving Your Personal Presence. In this episode: The best attitude, behavior, and technique on how to succeed at improving your personal presence Where personal presence fits in the Sandler System You can improve your personal presence if you want to The most important part of your communication is feedback Be aware of your personal presence Techniques to improve your personal presence Ask questions Take control of your health Paul's definition of success Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell Don't forget to subscribe and leave us a comment!