The Friday Habit

Mark Labriola II
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Apr 26, 2024 • 56min

Client Retention Revolution: Elevating Customer Experience with Richard Weylman

Welcome to another episode of The Friday Habit! Today, Mark and Ben chat with Richard Weylman, the mastermind behind '100 Proven Ways to Acquire and Keep Clients for Life.'Richard's journey from selling cookware door-to-door to becoming a guru in speaking and customer experience is truly inspiring. He emphasizes the power of connecting with people and nurturing relationships in business.We delve into the 'great reevaluation' phenomenon, where folks are seeking businesses that exude thoughtfulness and empathy. Richard shares practical tips on communicating from the consumer's perspective and creating emotionally engaging experiences.We also touch on the importance of crafting a vision for customer experience and personalization. Plus, we learn from industry giants like Chick-fil-A and Apple about the magic of exceptional customer service.In a nutshell: Treat customers as individuals, stay connected, and be top of mind when opportunities arise. TakeawaysBuilding relationships and connecting with people is crucial in any business.The 'great reevaluation' is happening in the business world, where people are reevaluating their choices and looking for providers who demonstrate thoughtfulness, kindness, caring, and empathy.Communicating from the consumer's perspective and creating an elevated experience fosters emotional engagement with clients.Demonstrating empathy and asking questions in a thoughtful and kind manner can lead to better communication and stronger relationships with clients. Create a vision for the customer experience and focus on the customerKnow the preferred name of customers and use itFocus on the outcomes customers wantAsk why customers left previous providersSend thank-you notes to customers who say noTreat customers as people and stay in touch with themMain Topics00:00 Introduction and Background of Richard Wildman15:46 The 'Great Reevaluation' in the Business World31:33 The Power of Thoughtfulness and Kindness37:35 Elevated Experience and Emotional Engagement45:28 Focusing on Outcomes and Asking Why54:59 Building Relationships and Treating Customers as People  Episode Linkshttps://richardweylman.com/https://www.linkedin.com/in/richard-weylman-8a087026/https://twitter.com/richard_weylmanhttps://www.youtube.com/@RichardWeylmanGo to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts
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Apr 22, 2024 • 36min

Megan Gluth Bohan's Journey from Law to Leadership

The Friday Habit: Megan Gluth Bohan's Journey from Law to LeadershipThis episode of The Friday Habit features Megan Gluth Bohan, an award-winning entrepreneur, CEO & Owner of Catalynt Solutions, Inc. (formerly TRInternational, Inc.) and owner of ChemBlend of America. Megan shares her inspiring journey from growing up in a small town with a single mother to becoming a successful multinational corporation CEO. She discusses the challenges and pivotal moments in her life, including battling alcohol addiction, being kicked out of college, and eventually finding her path through law school. Megan also talks about her transition from practicing law to acquiring and leading a chemical and raw materials business. The episode emphasizes the importance of empathetic leadership, the power of saying 'yes' to opportunities, and the belief that it's never too late to change your life’s direction. Megan's story is a testament to resilience, the pursuit of success against all odds, and the impact of mentorship and opportunity.00:00 Welcome to The Friday Habit: Elevating Small Businesses01:13 Introducing Megan Gluth Bohan: From Small Town to CEO01:42 The Journey of a Multinational CEO: Megan's Story04:39 Overcoming Obstacles: Megan's Path to Success06:53 The Power of Saying Yes: Navigating Life's Opportunities09:02 From Law School to Leadership: Megan's Transformation16:44 Embracing the Outdoors: A New Chapter on the West Coast17:30 A Bold Move West and the Start of a New Chapter18:17 The Leap from Law to Entrepreneurship21:01 Becoming Part of a Succession Plan22:44 The Transition to Ownership and Leadership29:11 Navigating Business Ownership During a Pandemic30:22 Empathetic Leadership and Building a Community33:03 Reflecting on the Journey and Key Takeaways
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Apr 19, 2024 • 33min

AI vs. Human Creativity: Finding the Right Balance with Jeremy Ryan Slate part 2

Welcome back to The Friday Habit! In part two of our interview with Jeremy Ryan Slate, we continue our exploration of how embracing the concept of "good enough" can lead to greater success for businesses and teams.Jeremy expands on the idea that the pursuit of perfection in every detail can actually hinder growth and effective delegation. Instead, he suggests focusing on measurable outcomes based on customer satisfaction. By shifting the focus from perfection to achieving results that satisfy the customer, businesses can develop a more sustainable growth strategy.We also dive into the importance of fostering trust within teams. Jeremy emphasizes the significance of respecting diverse styles and approaches among team members. By creating an environment where individuals feel empowered to contribute their unique skills and ideas, leaders can streamline operations and free up time to focus on strategic expansion.In summary, our conversation with Jeremy highlights the value of finding a balance between excellence and efficiency, as well as building trust within teams to drive success.Main Topics00:01:04: Importance of delegation and trust in growth00:03:37: The role of AI tools in podcasting00:05:25: Evolution with technology, importance of starting with video00:10:00: Being authentic and honest in content00:13:19: The potential consequences of AI development00:16:27: Potential new career paths due to AI development00:17:09: Role of technology in problem-solving00:22:16: Copyright infringement and AI  Episode Linkshttps://commandyourbrand.com/https://jeremyryanslate.com/https://www.facebook.com/jeremy.slatehttps://twitter.com/jeremyryanslatehttps://www.instagram.com/jeremyryanslate/https://www.youtube.com/channel/UCPfHfMJSSp4rAqQjiRH1OKgGo to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts
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Apr 12, 2024 • 25min

Navigating Entrepreneurship: Balancing Business and Lifestyle with Jeremy Ryan Slate part 1

Welcome to another episode of The Friday Habit! Today, we've got the one and only Jeremy Ryan Slate, CEO of Command Your Brand, joining us for an enlightening chat.Jeremy is here to unravel the joys and challenges of the entrepreneurial journey, shedding light on how the Friday Habit philosophy can drive both business growth and personal satisfaction. He's dishing out some invaluable insights on strategic planning and smart investments – essential ingredients for any successful venture.But Jeremy's wisdom extends beyond just business. He's also delving into the profound connection between the human soul and nature, and why integrating natural elements into our personal spaces can work wonders for creativity and well-being.And if that wasn't enough, Jeremy's sharing some fantastic tips on sprucing up our living and working environments, because let's face it, a well-crafted workspace can make all the difference. So, sit back, relax, and let's dive into this enriching conversation with Jeremy Ryan Slate!Main Topics00:06:29: Systemizing and reducing waste within a business00:13:04: Company size and employment structure00:13:57: Switch to remote work00:15:03: Monitoring of employee productivity00:17:10: The Value of Big Company Mindset00:18:20: Transitioning from Phase One to Phase Two in Business00:19:34: The Importance of Standardization for Growth00:21:13: Shifting Viewpoint: From Fixer to Problem Solver  Episode Linkshttps://commandyourbrand.com/https://jeremyryanslate.com/https://www.facebook.com/jeremy.slatehttps://twitter.com/jeremyryanslatehttps://www.instagram.com/jeremyryanslate/https://www.youtube.com/channel/UCPfHfMJSSp4rAqQjiRH1OKgGo to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts
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Feb 26, 2024 • 33min

Engaging the Gig Economy with FreeUp and Brittany Brewer

Episode Summary:Join Mark Labriola II in this insightful episode of The Friday Habit as he dives into the freelance revolution with Brittany Brewer, a senior account executive at FreeUp. Discover Brittany's journey from renovating a school bus for a digital nomad lifestyle to her pivotal role in the freelancing world. This episode covers the impact of COVID-19 on freelancing, the unique approach of FreeUp, and the benefits of leveraging freelancers for business growth.Key Takeaways:Brittany's transition to the freelancing industry and her significant contributions to FreeUp.How FreeUp distinguishes itself from other freelancing platforms by focusing on quality and a rigorous vetting process.Practical advice for small business owners on utilizing freelancers to scale their operations efficiently.Special Offer:Brittany offers The Friday Habit listeners an exclusive $50 credit to get started with FreeUp. Visit freeuppod.com to claim your credit and find the perfect freelancer for your needs.Episode Highlights:The evolution of freelancing and how it has become a viable career path post-COVID-19.The advantages of using FreeUp to connect with top-tier freelancers for your business needs.Brittany's personal journey from a traditional job to embracing a digital nomad lifestyle.Strategies for effectively integrating freelancers into your business model.Connect with Us:For more episodes and resources to help grow your business, visit thefridayhabit.com. Have questions or feedback? Email us at hello@thefridayhabit.com.Call to Action:Don't let fear hold you back from exploring the potential of freelancing for your business. Reach out to FreeUp to find out how they can support your growth with their curated network of freelancers.
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Feb 23, 2024 • 45min

Maximize Your Margins: ROI-Focused Sales Tactics with Ian Campbell

Discover the power of ROI in sales and business growth with Ian Campbell. Learn how to deliver value by increasing productivity, decreasing costs, and boosting profitability. Explore actionable strategies for implementing value selling and the importance of focusing on niches for success.
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Feb 2, 2024 • 28min

Strategic Real Estate Investments for Beginners with Dan Templin part 2

Wondering how businesses can make the most of their resources to boost earnings? Curious about the role of financial and tax management in the real estate sector? Well, you're in luck because we've got the answers for you in the latest episode of The Friday Habit. This is part two of our conversation with Dan Templin, where we're going to delve into the fascinating world of property utilization and explore how savvy entrepreneurs can use cutting-edge software solutions to offer flexibility and variety in their rental setups.But that's not all – we're also going to dive deep into financial strategies. We'll take a closer look at LLC structuring, cost segregation studies, and 1031 exchanges and how they can lead to some serious savings. And hey, who doesn't love credit card rewards, right? We're going to show you how entrepreneurs can really cash in on those rewards if they master the art.And as we wrap things up, we'll share some final thoughts on the importance of having a well-rounded perspective when it comes to managing your business and property. So don't miss out – tune in for all this and more in part two of our conversation with Dan Templin!Main TopicsMarriage and EntrepreneurshipStrategies on Starting Business with Limited ResourcesNetworking and Communication in BusinessBusiness Structure and Tax StrategiesThe importance of leveraging others' knowledge and expertise  Episode Linkshttps://www.instagram.com/thebusinessman_dan/https://www.thebusinessmandan.com/https://www.youtube.com/channel/UCvvlEOWw5M-erkL2-7wOlPAGo to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts
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Jan 26, 2024 • 25min

Strategic Real Estate Investments for Beginners with Dan Templin part 1

Join us on an exciting journey into the world of real estate investment with your hosts, Mark Labriola II and Benjamin Manley. In this episode, we're here to not only help you grow your wealth but also lay the foundation for a lasting legacy. We're joined by a special guest, Dan Templin, a renowned business expert, to provide even more valuable insights.We'll uncover the secrets of the property market and draw on the wisdom of seasoned investors, including Dan Templin, to prepare you for the ups and downs of real estate investment. Discover how tangible assets can open up new opportunities and why this sector is a key to financial success for entrepreneurs and creatives alike.Our mantra for this episode is to "start small but think big." We'll guide you through the practical steps of entering the world of real estate, beginning with the importance of securing a steady income and building a strong financial foundation. We'll also highlight the potential pitfalls of hasty investments without proper planning.Get ready to dive into the nitty-gritty of buying undervalued properties and turning them into profitable investments. With mentorship from experienced realtors, Mark, Benjamin, and our special guest, Dan Templin, will provide insights tailored to your financial situation and the current market conditions.So, whether you're a seasoned investor or just starting out, join us for this enlightening journey into the world of real estate investment. It's time to make your money work for you and create a legacy that will endure for generations to come.Main Topics00:14:55: Owning multiple businesses00:18:03: Expansion into real estate and property ownership00:20:31: Introduction of new property investment system, Plex Hacking.00:22:47: Importance of a well balanced portfolio00:23:24: Lessons from franchising a laundromat  Episode Linkshttps://www.instagram.com/thebusinessman_dan/https://www.thebusinessmandan.com/https://www.youtube.com/channel/UCvvlEOWw5M-erkL2-7wOlPA Go to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts
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Jan 19, 2024 • 34min

Project Management: The Key to Sustaining Business Growth - Clint Padgett Part 2

Welcome back to part two of our 2-part episode of The Friday Habit! In this installment, we continue our exploration of project management with our special guest, Clint Padgett.We're picking up right where we left off, delving into the world of informed scheduling decisions, strategic resource utilization, and the critical role of engagement and transparency in building a sense of ownership among team members.Plus, we'll dive deeper into the exciting intersection of technology and project planning, discussing how automation and AI are transforming the field while emphasizing the enduring importance of human collaboration, commitment, accountability, and pride in the work.If you missed part one, be sure to catch up, and if you're ready for more insights into project success, you're in the right place! Main Topics02:05: The importance of people management in project success05:24: The  silo effect in companies18:03: The necessity of in-person meetings for connection20:33: Managing by Commitment28:22: The future of project management  Episode Linkshttps://clintonmpadgett.com/https://projectsuccess.com/ Go to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts
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Jan 12, 2024 • 26min

Project Management: The Key to Sustaining Business Growth - Clint Padgett Part 1

Welcome to another exciting episode of The Friday Habit! Today, we've got a fantastic guest lined up for you. We're catching up with Clint Padgett, a seasoned pro in the world of project management. Clint's not just any project management guru; he's also the president of Project Success, Inc. We'll be diving into some intriguing topics today, focusing on sustainable business growth and how project management plays a crucial role in achieving those long-term success goals.Now, let's start by hearing Clint's insights on what he's learned from his father about the core essence of project management. Plus, we'll chat about the significance of operational management and how it all ties into the ambitious pursuit of growing your business.But that's not all! Clint has an inspiring journey that we'll be exploring today. He's gone from the Navy to higher education and even worked at The Coca-Cola Company. It's a story that highlights how a strong work ethic and unwavering dedication can take you places. From his time in the military to overcoming some seriously tough working conditions and pursuing higher education, Clint embodies the idea that the harder you work, the luckier you become. So, stay tuned for some incredible insights and stories from Clint Padgett!Main Topics00:04:15: Entrepreneurship in a small town00:08:57: Clint's experience in the Navy and the shipyard00:11:03: Working at Coca Cola00:14:00: The balance of hard work and perseverance in success00:17:26: The beginning of the journey towards the Olympics00:20:44: Working cross-functional projects00:22:54: Journey from being an employee to the company's CEO  Episode Linkshttps://clintonmpadgett.com/https://projectsuccess.com/ Go to TheFridayHabit.com to find show notes for this episode. There you can also find links to our websites and ways to get in touch. At the bottom of the page you can download our guide to the Friday Habit system that will show you how to set aside one full day each week dedicated to working on your business instead of in your business.If you enjoyed this episode please subscribe and leave us a review in the Apple podcasts app.If you have a question or a topic you’d like us to cover don’t forget to record us a quick voice memo and send it to hello@thefridayhabit.comThanks for listening to The Friday Habit.Until next time. Live every day like it’s Friday.Listen, rate, and subscribe!Apple PodcastsSpotifyGoogle Podcasts

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