Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books
Mar 4, 2021 • 33min
Brad Parsons, CEO of Baptist Memorial Hospital – Memphis speaks about the anchor of the management system
Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administration and business administration from the University of Alabama at Birmingham. Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administration and business administration from the University of Alabama at Birmingham.o Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3o CME credit is available for up to 3 years after thestated release date. Contact CEOD@bmhcc.orgif you have any questions about claiming credit.
Feb 25, 2021 • 59min
New Second Edition of Humble Inquiry with Dr. Edgar Schein & Peter Schein
Ed Schein is Professor Emeritus from the MIT Sloan School of Management. He’s been an educator, consultant and coach for nearly seventy years, and counting. He’s considered one of the original thinkers in organizational Development and a founding father of the study of “organizational culture”. He’s published over ten seminal books and countless papers earning accolades and lifetime achievement honors in academia and business associations. In 2015 Ed and his son Peter joined to form the Organizational Culture and Leadership Institute based in Palo Alto California. Ed and Peter have co-authored four books including two culture texts, Humble Leadership and the new Edition of Humble Inquiry. Ed was educated at University of Chicago, Stanford University, and received his PhD in Social Psychology from Harvard. Peter Schein is a consultant and former technology executive having held marketing and strategy positions at Pacific Bell, Apple, Silicon Graphics, and having led corporate development initiatives at Sun Microsystems. He was honored to join his Dad in the “family business” in 2015 including co-authoring books and papers, consulting with companies on Culture and Leadership, and presenting the Schein perspective on Organizational culture in the US, Europe and Asia. He holds an undergrad degree in social anthropology from Stanford University and an MBA from the Northwestern Kellogg School of Management.o Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3o CME credit is available for up to 3 years after thestated release date. Contact CEOD@bmhcc.orgif you have any questions about claiming credit.
Feb 18, 2021 • 34min
Dr. Alan G. Robinson on IDEA Generation
Dr. Alan G. Robinson specializes in managing ideas, building high-performance organizations, creativity, innovation, quality, and lean production. He is the co-author of ten books, many of which have been translated into more than twenty-five languages. Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Whiting School of Engineering at Johns Hopkins University, and a B.A. and M.A. in mathematics from the University of Cambridge.o Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3o CME credit is available for up to 3 years after thestated release date. Contact CEOD@bmhcc.orgif you have any questions about claiming credit.
Feb 11, 2021 • 32min
Dr. Sanjay Parikh – Seattle Children’s Hospital speaks on Continuous Improvement & Humble Inquiry
Dr. Sanjay Parikh at Seattle Children’s Hospital has been critical to continuous improvement and innovation efforts at Seattle Children’s for many years. He is passionate about process improvement and the power of using data to transform hearts, minds, and processes. Over the past few years, he has also devoted much of his spare time to developing continuous improvement capabilities in other physicians.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Feb 4, 2021 • 37min
TWI Job Relations (JR); How do we treat people?
We talk about Training Within Industry (TWI) Job Relations (JR) and how we can operationalize respect for every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jan 28, 2021 • 31min
Dr. DePriest: Importance of Standardization in Health Care
In this excerpt from the 5th Annual Baptist TWI Summit, Dr. Paul DePriest, Chief Operating Officer for the Baptist system, discusses the importance of Standardization in Health Care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jan 21, 2021 • 31min
Dr. Matt Pollard speaks about Intermountain Healthcare & Continuous Improvement
Dr. Matt Pollard is the Vice President of Continuous Improvement at Intermountain Healthcare in Salt Lake City, Utah. Dr. Pollard speaks about the Intermountain Operating Model and how they leverage it to drive improvement in patient care.
Jan 14, 2021 • 39min
Paul Terry on Shingo Institute and the Baptist Management System (BMS) Review
Paul Terry, retired VP from O.C. Tanner Company speaks about his involvement with the Shingo Institute. He explains the importance of how ideal principle-based behaviors generate excellent results. Paul contrast the Shingo assessments with the Baptist Management System (BMS) Review process. He explains the role of the BMS Ambassadors that conduct the BMS Review process.
Jan 7, 2021 • 35min
Dr. Martin Lucenti, Chief Medical Officer at Vizient, Inc. speaks about Emergency Room (ER) & Continuous Improvement
Dr. Martin Lucenti with a unique background in both engineering and healthcare shares his thoughts & experience on how to think about FLOW in an ER.
Dec 10, 2020 • 29min
Jason Little on how EMPATHY is essential
We speak with Jason Little, President & CEO of Baptist Memorial Health Care Corporation on the importance of the principle of EMPATHY. Mr. Little shares his experience, thoughts, and new lessons learned on this vital principle.
